Senior Representative - Invest Support Services.

Customer Care Opportunity

Ally Financial only succeeds when its people do - and that's more than some clich people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Must be available for hours of operation for the role (regular schedule will be an 8-hour shift within the ranges below):

M-F 7am-10pm EST

Sat 9:30a-6p EST

The Unlicensed Associate operates as a team member to support clients and customer service representatives. The candidate would be providing excellent customer service to customers via email, messaging, and phone in matters dealing with account related questions. Strong customer service, relationship building, and communication are essential in this role. The ideal candidate will have 1+ years' experience with proven skills in a customer service or financial brokerage services industry.

The Work Itself:

• Provide assistance to customers by answering phone calls, responding to emails, and messaging conversations for requests that do not require a licensed representative.
• Troubleshoot basic technical problems for website and mobile platforms.
• Process information associated with clients' accounts.
• Research more complex issues to correct/minimize problems.
• Provide clients with navigational assistance on the mobile app and web browser.
• Provide excellent customer service in a professional manner.
• Understand, comply, maintain, and reinforce Firm policies and procedures/guidelines.
• Proven expertise in Microsoft Desktop Operations systems (Windows 10, or Windows 11).

Minimum Qualifications:

• 0+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications:

• 1+ years of prior customer service, call center, operations or financial services related experience preferred.
• High School Diploma/Associate's degree or equivalent business experience preferred.
• Ability to communicate effectively over the telephone/messaging/email and establish credibility and trust with a variety of clients.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet skills.
• Ability to work independently and with a team to handle all issues while working under strict time constraints and in a fast-paced high-pressure environment.
• Detail and results oriented and able to prioritize tasks in a multi-task environment.
• Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy, and efficiency.

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link:

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at View email address on click.appcast.io. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : $48880 - $60570 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.