Receptionist

Job Description

Job Description

We are looking for an experienced and service-focused team member to join our team as a receptionist/admin assistant supporting onsite workplace operations in Richmond, Virginia. In this role, you will serve as a key point of contact for employees, guests, and vendors while helping create an organized, welcoming, and secure front-of-house environment. This position is best suited for someone who enjoys face-to-face interaction, can manage multiple requests throughout the day, and remains adaptable across varying weekday shifts. Please note that you must be available for both Shift A: Mon-Fri 7:30am-4:30pm OR Shift B: Mon-Fri 9:00am-6:00pm

Responsibilities:

• Welcome employees, visitors, and vendors with a welcoming presence and provide clear guidance for lobby access, check-in procedures, and general site questions.

• Manage visitor registration and badge-related support while maintaining accurate records and following established building access and security practices.

• Perform routine walkthroughs of shared spaces to identify workplace issues, document observations, and report safety, maintenance, or service concerns as needed.

• Create and track service requests, follow up on open items, and escalate unresolved facility or operational matters to the appropriate teams.

• Assist with onsite meetings and small events by preparing rooms, coordinating catering logistics, and restoring spaces after use.

• Provide basic assistance with conference room technology and escalate audio-visual or connectivity issues when advanced support is required.

• Support workplace experience initiatives by offering site information, helping with tours, and responding promptly to guest and employee needs throughout the day.

• Remain visible in high-traffic areas, monitor lobby activity, and respond calmly and appropriately during urgent situations or building-related incidents.

• At least 2 years of customer service experience in a hospitality, reception, retail, or similar front-facing environment.
• Strong verbal and written communication skills with the ability to interact professionally with a wide range of people.
• Comfort working onsite and standing for extended periods in busy public-facing areas.
• Proficiency with Microsoft Office Suite and Google Workspace, with the ability to learn visitor management and workplace systems quickly.
• Ability to stay organized, complete documentation accurately, and manage multiple priorities during active shifts.
• Experience supporting workplace operations, front desk services, event coordination, or building-related requests is preferred.
• Flexible availability to work Monday through Friday across alternating shift schedules as needed.