Sr. Associate CS

CS Assistant Manager

We are seeking a CS Specialist to join our team. In this role, you will be responsible for building, managing, and growing existing customer relationships. You will manage all client communications in a timely manner, assist customers as needed, and ensure all customers' needs are met.

Responsibilities:

• Build, nurture and grow existing customer relationships.
• Manage all account communication in a timely and professional manner.
• Provide useful and timely updates during shipment lifecycles.
• Assist customers in identifying services that fit their needs and provide information on additional services.
• Actively manage follow-up of opportunities within existing accounts.
• Source capacity to meet customer needs.
• Work directly with internal parties to support customer accounts.
• Utilize company resources to ensure cost and service requirements are being met.
• Provide service updates between sales, customers, and carriers.
• Create and manage strong relationships with Intermodal, Drayage, and FTL carriers.
• Cooperate with team members on any account, foster teamwork, and communicate regularly with direct manager to receive training or support as needed.
• Promote operations that align with the company's needs and decision-making.

Experience:

• No degree is required.
• Previous experience managing, mentoring, and developing high-performing engineers.
• Previous experience as a CS Manager or Operations Representative (or similar experience).
• A direct, empathetic communicator.
• Excited to deliver high-quality customer success at a fast pace.
• Comfortable with fast-paced growth.
• Preferred Korean/English bilingual speaker.