Automotive Service Director

Honda Service DirectorBuerkle Honda | White Bear Lake, MNLead One of Minnesota's Top Performing Honda Service DepartmentsBuerkle Honda is seeking an experienced Honda Service Director to lead one of the highest-performing service departments in the region. This is not a turnaround opportunity—it's an opportunity to take an already successful operation and elevate it to an even higher level.We're looking for a proven leader who thrives on coaching people, improving processes, developing technicians and advisors, and delivering exceptional customer experiences while driving profitability.If you're passionate about fixed operations, leadership, and continuous improvement, we'd love to talk.Why Buerkle Honda?High-volume, well-established Honda dealershipStrong customer retention and CSI performanceStable, experienced team of advisors and techniciansModern facility with excellent equipmentOutstanding reputation in the Twin CitiesFamily-owned organization focused on long-term successCompetitive compensation with performance incentivesComprehensive benefits packagePaid vacation and holidays401(k) with company matchHealth, dental, and vision insuranceOngoing Honda and leadership trainingResponsibilitiesAs Service Director, you will oversee all aspects of the Honda Service Department, including:Lead, coach, and develop Service Advisors, Technicians, Dispatch, Warranty, and Support StaffDrive customer satisfaction (CSI) and customer retentionImprove labor sales, parts sales, technician productivity, proficiency, and efficiencyMaintain exceptional workflow and shop capacity managementEnsure Honda warranty compliance and dealership policy adherenceMonitor key performance indicators (KPIs) including:Labor Gross ProfitEffective Labor RateHours Per Repair OrderTechnician Productivity & EfficiencyCustomer Pay SalesWarranty PerformanceCSIFixed AbsorptionRecruit, hire, and develop top talentBuild a culture focused on accountability, teamwork, and continuous improvementPartner closely with Parts, Sales, and Executive Leadership to achieve dealership goalsMaintain a safe, organized, and efficient service operationQualificationsPreferred candidates will have:10+ years of automotive service management experiencePrevious Honda dealership experience strongly preferredExperience leading high-volume dealership service departmentsStrong understanding of fixed operations financials, reporting, and key performance indicators (KPIs)Proven ability to improve profitability while maintaining exceptional customer satisfactionExperience coaching, developing, and leading Service Advisors, Technicians, and department managersExcellent leadership, communication, organizational, and problem-solving skillsKnowledge of Honda warranty procedures and OEM standardsAbility to analyze operational data and implement process improvements that drive resultsProficiency with dealership management systems, including CDK Drive preferredExperience utilizing MyKaarma for customer communication and service workflow management preferredExperience with RapidRecon or similar vehicle reconditioning management software preferredValid driver's license with an acceptable driving recordWhat Success Looks LikeThe ideal candidate is a servant leader who enjoys developing people as much as improving numbers.You'll inherit a department that is already performing at a high level. Your mission is to build upon that success by:Elevating customer experienceDeveloping future leadersDriving continuous operational improvementsMaximizing technician productivityStrengthening advisor performanceGrowing fixed operations profitabilityBuilding a culture that employees are proud to be part ofCompensationCompetitive base salaryPerformance-based bonus programTotal compensation commensurate with experienceJoin an Award-Winning TeamBuerkle Honda has built its reputation by investing in great people and providing an exceptional ownership experience for our customers. If you're looking for an opportunity to lead a successful Honda service department with the resources, support, and culture to achieve even greater results, we'd like to hear from you.Apply today and help lead the next chapter of excellence at Buerkle Honda.Excellent leadership and organizational abilitiesSuperior knowledge of industry regulations and operational guidelinesIn-depth knowledge of data analysis software packagesWorking knowledge of customer relationship management (CRM) packagesOutstanding negotiation skillsExcellent written and oral communicationProven knowledge of performance evaluation metrics in a business settingFirst-class people skills #J-18808-Ljbffr