Account Coordinator

Job Description

Job Description

Location: Clear Lake, TX
Employment Type: Direct Hire
Salary range: $55K - $60K DOE

The Account Coordinator acts as the primary liaison between the specialty materials market and internal teams, ensuring customers receive accurate information, timely updates, and smooth support throughout the full order process. This role manages daily communication, oversees order activity from quote creation through final invoicing, and maintains clean, reliable data that keeps operations aligned and moving efficiently.

The ideal candidate is organized, detail-focused, and comfortable managing multiple priorities in a fast-paced environment. They communicate clearly, stay calm under pressure, and work collaboratively with sales, production, logistics, and quality teams while maintaining a strong customer-service mindset and a solutions-driven approach.

Key Responsibilities

• Serve as the main contact for customers and sales reps, handling questions, orders, updates, and issue resolution.
• Enter and maintain job details, quotes, pricing, and customer information in ERP and customer systems.
• Prepare quotes, follow up on approvals, and process invoices, credits, acquisitions, and overdue payment reminders.
• Maintain accurate inventory records, coordinate with warehouse teams, and prepare inventory reports and quarterly reviews.
• Create purchase orders for third-party vendors and intercompany materials.
• Build production and lab workbooks, enter job requirements, and support scheduling and forecasting activities.
• Participate in production meetings and maintain departmental checklists and documentation.
• Verify data accuracy, review product reports, send customer surveys, and support internal quality audits.
• Coordinate logistics with internal teams, customer logistics contacts, freight providers, and customs brokers; prepare shipping documents and update logs.
• Create receiving purchase orders for incoming customer materials and spent acquisitions.
• Travel occasionally to customer or company sites as needed.

Qualifications

Required

• High school diploma or GED.
  2–3 years of customer service experience in a manufacturing or industrial environment.
• Strong communication skills with the ability to interact professionally at all organizational levels.
• Proficiency in Microsoft Word and Excel.
• Experience working in an ERP system.
• High attention to detail and accuracy in documentation.
• Professional, customer-focused demeanor in person and over the phone.

Preferred

• Bachelor’s degree in Business, Supply Chain, or related field.
• Experience in purchasing, planning, or inventory management.
• Ability to stay calm under pressure, adapt to changing priorities, and work collaboratively across departments.
• Strong problem-solving skills and willingness to learn new systems and processes.

#2197

Join our global team at a leading company in the chemical industry, renowned for our commitment to innovation, sustainability, and excellence. With operations spanning over 10 countries, we deliver high-quality chemical solutions that power a wide range of industries. We foster a dynamic and inclusive workplace culture that encourages collaboration, professional growth, and a strong sense of community. Our dedication to ethical practices and environmental responsibility has earned us a stellar reputation and numerous industry accolades. Be part of a company where your skills and passion can make a real impact on the world.

Company Description

Join our global team at a leading company in the chemical industry, renowned for our commitment to innovation, sustainability, and excellence. With operations spanning over 10 countries, we deliver high-quality chemical solutions that power a wide range of industries. We foster a dynamic and inclusive workplace culture that encourages collaboration, professional growth, and a strong sense of community. Our dedication to ethical practices and environmental responsibility has earned us a stellar reputation and numerous industry accolades. Be part of a company where your skills and passion can make a real impact on the world.