Operations Manager

Job Summary The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular accountability to maximize technician success and retention, while ensuring overall service quality and customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Percentage of Staffing Budget (productivity, timekeeping, licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development, and regular accountability checks. Recruit and hire residential and commercial pest, termite, specialty, and lawn technicians to maintain staffing levels. Review and evaluate ongoing technician performance via ride‑alongs and audits. Respond diligently and compassionately to customer concerns. Ensure overall service quality to maximize customer retention. Help fill temporary staffing gaps on customer appointments. Monitor branch scheduling to ensure customer appointments are completed efficiently. Maintain safety standards and regulatory compliance. Monitor and maintain inventory levels of pest/termite control and home services products. Candidate Summary Knowledge, Skills & Abilities Problem solving and identifying practical solutions. Effective leadership and motivation of others. Basic/intermediate math for sales/service calculations. Strong communication skills (verbal, written, presenting). Ability to build rapport and trust with customers and employees. Education & Certifications High school diploma or GED. Maintain required licenses/certificates as per federal, state, and local regulations. Valid driver’s license. Physical Demands and Environmental Conditions Move up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects. Perform tasks such as sitting, climbing, balancing, stooping, kneeling, crouching, and crawling. Work in damp, dusty, confined spaces, narrow aisles, passageways, stairs, ladders, scaffolding, ramps, and poles. Operate a motor vehicle safely and maintain vehicle and equipment cleanliness. Wear personal protective equipment, including OSHA‑compliant respirators. Tolerate seasonal weather extremes (heat/cold). Flexibility with working hours, including evenings, weekends, on‑call, and peak season schedules up to 50‑60 hours/week. Travel up to 100% of time within assigned territory(s). Benefits Professional and Personal Growth – Multiple avenues for career advancement. Training and development programs. Tuition reimbursement for full‑time colleagues. Health benefits: Medical, Dental, Vision, Disability, and Life Insurance. 401(k) retirement plan with company matching. Vacation days, sick days, company‑paid holidays, and floating holidays. Work‑life balance and safety‑first culture. EEO Statement This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. #J-18808-Ljbffr