Head of Process Product

About the role
The Process Product Head leads one of SPXs three core product pillars, owning end-to-end strategy, execution, and performance across the Order-to-Delivery lifecycle. This role sits at the intersection of Product, Operations, and Technology — with full accountability for how parcels flow through the network from order intake to final delivery.

You will build scalable, system-driven, and standardized operational processes that ensure delivery quality, efficiency, and network visibility. As the key bridge between Operations (First Mile, Middle Mile, Last Mile), Engineering, and Commercial teams, you will translate complex business needs into high-impact, executable product solutions.

You will lead and grow a team of Process Product Owners, and collaborate closely across US and China teams.

Key Responsibilities

Define and own the Process Product strategy, roadmap, and OKRs for the full Order-to-Delivery lifecycle

Act as decision owner for trade-offs between operational efficiency, system capability, and customer experience

Establish and enforce documentation standards including PRDs, BRDs, process flows, SOPs, and release governance

End-to-End Operational Ownership

Take full ownership of core operational flows across all network touchpoints:

Order creation, validation, and allocation logic

Pickup scheduling and First Mile operations

Sorting, linehaul, and Middle Mile visibility

Last Mile dispatch, delivery, and Proof of Delivery (POD)

Process Governance & Standardization

Design, standardize, and enforce global SOPs across all hubs and service centers

Drive system-first operations to reduce manual intervention and enable volume scalability

Oversee the full product lifecycle: requirements → UAT → rollout → adoption

Performance & Analytics

Define, track, and improve core operational KPIs, including:

Delivery success rate and SLA adherence

First attempt delivery success rate

Scan compliance and tracking accuracy

Route optimization and dispatch efficiency

Leverage operational data to identify bottlenecks, improve network performance, and reduce cost per parcel

Cross-Functional Leadership

Lead alignment across Operations, Engineering, and Commercial — from problem definition through structured requirements

Partner with regional stakeholders across US and China teams to ensure globally consistent execution

Build and mentor a team of Process Product Owners, elevating capability in process design, execution, and stakeholder management

Qualifications
Required

10+ years of experience in Product, Operations, or Logistics Systems within B2C eCommerce, parcel delivery, or last-mile logistics

Deep expertise in the end-to-end parcel lifecycle — First Mile, Middle Mile, and Last Mile — and how each stage impacts delivery quality

Proven track record leading large-scale operational or product initiatives with measurable impact on delivery performance and efficiency

Experience managing cross-functional teams spanning Operations and Technology in high-growth environments

Strong working knowledge of logistics systems: OMS, WMS, TMS, Dispatch platforms, and Driver Apps

Data-driven mindset with the ability to translate operational metrics into clear, actionable insights

Demonstrated ability to thrive in fast-paced, execution-heavy environments with strong ownership and sound decision-making

Excellent stakeholder management skills, including experience working across regions and time zones

Proficiency with process and documentation tools such as Notion, Visio, or equivalent

Preferred

Direct experience in last-mile delivery networks, 3PL operations, or comparable logistics environments

Agile/Scrum certification or demonstrated experience in Agile product development

Experience building or scaling cross-border logistics operations

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