Bilingual Claims Representative

Job Summary

We are seeking a Bilingual Claims Representative for an on-site contract opportunity in Des Moines, IA. This role is ideal for a Spanish/English bilingual customer service professional with call center, financial services, fraud, claims, or investigations experience.

Key Responsibilities

- Handle inbound customer calls related to fraud, claims, and account concerns.
- Investigate potentially fraudulent activity and assist customers with resolution steps.
- Identify and submit customer complaints when appropriate.
- Navigate multiple systems and applications to research information and complete assigned tasks.
- Prioritize daily work independently while meeting team and operational expectations.
- Support team performance by sharing knowledge and recommending process improvements.

Compensation and Benefits

- Pay rate: $19.00 to $19.72 per hour.
- Location: Des Moines, IA 50309.
- Work arrangement: On-site.
- Schedule: Monday to Friday, 8:00 AM to 5:00 PM or 9:00 AM start time as assigned.
- Duration: 6-month contract project with possible extension based on performance.

Required Qualifications and Skills

- 2+ years of experience in customer service, financial services, fraud, claims, investigations, or a related field.
- Spanish/English bilingual proficiency.
- 1+ year of call center or phone-based customer service experience.
- Strong communication, problem-solving, and decision-making skills.
- Ability to work independently with limited supervision.
- Ability to navigate multiple systems and applications efficiently.
- Strong judgment when handling sensitive customer and fraud-related matters.

Preferred Qualifications

- Experience in fraud and claims operations.
- Proficiency with Microsoft Office, including Excel and Outlook.
- Experience working in a contact center or high-volume phone environment.
- Strong initiative and ability to identify opportunities for process improvement.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.