Customer Service & Scheduling Coordinator

Job Description

Job Description

We are looking for a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support. This role combines customer service and administrative responsibilities to ensure a seamless experience from the initial inquiry through completion of services.

The ideal candidate is organized, professional, detail-oriented, and committed to delivering exceptional customer service.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms
• Assist customers with reservations, scheduling, and service arrangements
• Research available options and provide information based on customer needs
• Coordinate accommodations, transportation, activities, and related services
• Manage confirmations, schedule changes, and customer updates
• Maintain accurate customer records and documentation
• Communicate with suppliers and service providers regarding customer arrangements
• Monitor active reservations and ensure all details are accurate
• Assist customers with modifications, cancellations, and special requests
• Resolve customer concerns professionally and efficiently
• Follow up with customers regarding upcoming services and requests
• Provide ongoing support throughout the customer experience
• Participate in company training and development programs

Qualifications

• Strong verbal and written communication skills
• Excellent customer service skills
• Strong organizational and time-management abilities
• Ability to manage multiple customer requests simultaneously
• Attention to detail and accuracy
• Strong problem-solving and critical-thinking skills
• Comfortable using scheduling software, email, and online platforms
• Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
• High school diploma or equivalent preferred

Benefits

• Remote work environment
• Comprehensive training provided
• Ongoing learning and professional development opportunities
• Access to company-supported tools and resources
• Supportive team culture
• Employee recognition programs
• Continuing education opportunities
• Industry-specific training resources
• Opportunities to expand customer service and coordination skills