Customer Account Representative

$50k - $58k

Traka Group

Rochester, NY

Customer Account Representative**Title:** Customer Account Representative**Department:** Sales**Reports To:** Customer Excellence Manager**Location:** Rochester, NY**Classification:** Non-Exempt, Full-Time**Annual Salary:** $50,000-$58,000**Position Summary**The Customer Account Representative (CAR) is responsible for building and maintaining successful relationships with key business accounts. Candidates must have superior communication and relationship-building skills, genuine care for quality of service, and an ability to generate meaningful reports for customers as well as corporate management.The CAR is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. and will work closely with Engineering, Supply Chain, and Sales teams to increase efficiency in operational procedures. The goal is to build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty and abide by our core values of Empowerment, Innovation, and Integrity.**Essential Job Functions*** Enter orders which requires a basic understanding of product and stocking locations by customer – Accuracy is key* Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and Sales* Expedite orders, working with various internal departments to ensure product availability and timely shipment* Initiate debits/credits resulting from customer feedback; this involves researching and understanding the problem and taking appropriate action; follow-up on Return Good Authorizations* Log all Quality Issues* Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)* Partner with sales reps to act as a true Fenestration Solutions Experts* Work with Engineering and other departments to set up new item numbers or customer cross-references* Ensure all customer profiles are accurate and up to date* Knowledge of International shipping requirements, including Commercial Invoices and Incoterms: Communicate with customers and freight forwarders to ensure prompt payment, order processing and shipping**Knowledge, Skills and Abilities*** Strong attention to detail and analytical problem-solving skills, with a focus on order accuracy and data quality* Proficiency with ERP and customer order management systems; experience with IFS is preferred* Strong organizational and time-management skills, with the ability to prioritize competing demands and work efficiently across multiple systems* Clear, professional written and verbal communication skills with a customer-focused approach* Ability to collaborate effectively with Sales, Engineering, Supply Chain, Finance, and other internal partners* Resourceful and adaptable, with the ability to respond effectively to changing priorities and resolve customer or order-related issues* Working knowledge of Microsoft Office, particularly Excel and Outlook* Dependable and accountable, with the flexibility to support business and team coverage needs**Educational & Experience*** High School Diploma required, A.S. degree preferred* 2–5 years of customer service, account management, or order management experience, preferably in a manufacturing or distribution environment.**About ASSA ABLOY Fenestration**ASSA ABLOY Fenestration is the result of the integration of two heritage brands—Caldwell (established 1888 in Rochester, NY) and Interlock (founded in New Zealand in 1961)—under the global ASSA ABLOY umbrella. Renowned for proprietary, high-performance hardware solutions, the company leads in window and door innovations: from advanced hung window balances and sash lock systems to multipoint, smart security and hardware for sliding, casement, awning, swing, and folding door applications. ASSA ABLOY Fenestration is committed to a culture built on empowerment, innovation, and integrity, and is supported by the extensive resources of ASSA ABLOY—over 50,000 colleagues across 70+ countries.**Company Statement***ASSA ABLOY Fenestration, LLC. is committed to the policy of Equal Employment Opportunity. This policy expressly prohibits discrimination on the bases of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity.***We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Application due2026-10-30FunctionCustomer Service & Contact Center OperationsExperience levelEntry levelOffice presenceOnsiteLocationRochester, New York, United States
J-18808-Ljbffr Traka Group

Apply

Vacancy posted 6 hours ago

Similar jobs that could be interesting for youBased on the Customer Account Representative in Rochester, NY vacancy

Customer Account Representative
$18.7 - $20.11 per hour
...and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account...
Suggested
Hourly pay
Weekly pay
Full time
Local area
Flexible hours
Weekday work
Rent A Center
Rochester, NY
17 hours ago
Therapy Development Representative - Rochester, NY
$105k
...Development & Funnel Growth Weekly Planning and execution of a customer targeting sequence. Develop customer confidence through... ...development or market development experience. Territory support or account management experience. Clinical experience supporting...
Suggested
Work experience placement
Work at office
Local area
Relocation
Flexible hours
Night shift
Inspire Medical Systems Inc.
Rochester, NY
5 days ago
Account Representative
$58k - $62k
...Account Representative GG Media is seeking a dedicated and results-oriented Account Representative to serve as a key point of contact between the company and its clients. This role focuses on maintaining strong relationships, understanding client needs, and ensuring...
Suggested
Full time
GG Media
Rochester, NY
17 hours ago
Future Opening: Account Representative - State Farm Agent Team Member
$40k - $60k
...Responsive Recruiter Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance...
Suggested
For contractors
Work at office
Flexible hours
Van Travis - State Farm Agent
Rochester, NY
2 days ago
Account Representative - State Farm Agent Team Member
...Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning,...
Suggested
Work at office
Dominic Agostini - State Farm Agent
Rochester, NY
2 days ago
Account Representative - State Farm Agent Team Member
$70k - $95k
..., and winning together as a team. ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Dominic Agostini - State... ...Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations...
Agency work
For contractors
Summer work
Work at office
Local area
Flexible hours
Weekend work
State Farm
Rochester, NY
3 days ago
Future Opening: Insurance Account Representative - State Farm Agent Team Member
$40k - $60k
...agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow...
For contractors
Work at office
Flexible hours
Van Travis - State Farm Agent
Rochester, NY
2 days ago
Sales Development Representative
$62.35k
...Aerotek Sales Development Representative Aerotek is an operating company within Allegis Group... ...Representative must identify target accounts in defined territory and make cold calls... ..., develop and manage new and existing customer relationships by leveraging resources for...
Hourly pay
For contractors
Internship
Aerotek
Rochester, NY
1 day ago
Account Representative - State Farm Agent Team Member
Ready to Launch Your Career? We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to make an impact, see immediate success, we could be the place...
For contractors
Immediate start
Ryan Sanz - State Farm Agent
Rochester, NY
17 hours ago
Insurance Account Representative - State Farm Agent Team Member
$68.18k - $94.07k
Insurance Account Representative - State Farm Agent Team Member Join to apply for the Insurance Account Representative - State Farm Agent Team... ..., you will be vital to our daily business operations and customers’ success. You will grow our agency through meaningful client...
Full time
Part time
For contractors
Seasonal work
Work at office
State Farm Agent
Rochester, NY
3 days ago
Insurance Account Representative - State Farm Agent Team Member
$40k - $60k
Future Opening: Insurance Account Representative - State Farm Agent Team Member Do you have aspirations to run your own business? If so, you... ...takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products...
For contractors
Work at office
Flexible hours
Vantravis
Rochester, NY
2 days ago
Insurance Account Representative - State Farm Agent Team Member
$68.18k - $94.07k
Insurance Account Representative - State Farm Agent Team Member As Insurance Account Representative - State Farm Agent Team Member for Van Travis... ..., you will be vital to our daily business operations and customers' success. You will grow our agency through meaningful...
For contractors
Van Travis - State Farm Agent
Rochester, NY
2 days ago
Insurance Account Representative - State Farm Agent Team Member
$68.18k - $94.07k
...Insurance Account Representative - State Farm Agent Team Member As Insurance Account Representative - State Farm Agent Team Member for Van... ...Agent, you will be vital to our daily business operations and customers' success. You will grow our agency through meaningful...
For contractors
Work at office
Van Travis - State Farm Agent
Rochester, NY
17 hours ago
Market Development Representative (Bring Your Own Power)
...delivering energy solutions that enable our customers to address their business challenges,... ...150 Million. The Market Development Representative, Bring Your Own Power (BYOP) Solutions... ...who enjoys prospecting, opening new accounts, and establishing executive-level relationships...
Contract work
Casual work
Work at office
Local area
Remote work
Flexible hours
CENTRICA BUSINESS SOLUTIONS US INC
Fairport, NY
11 days ago
Strategic Account Specialist
...proactive problem-solving, and a commitment to continuous learning in a changing legal environment. Role Description The Strategic Account Specialist is a full-time remote role responsible for managing and growing key client relationships for Camberg Lawfirm LLC. In...
Full time
Work at office
Remote work
Camberg Law Firm
Rochester, NY
17 hours ago
Sr. Cell Therapy Account Specialist, Rochester
Sr. Cell Therapy Account SpecialistLegend Biotech is a global biotechnology company dedicated to treating... ...Cell Therapy Account Specialist is responsible for representing Legend's products and services to a defined customer base, generating and growing sales and...
Work at office
Local area
Worldwide
Legend Biotech
Rochester, NY
1 day ago
Accounting Associate
...DeJoy & Co., a premier regional business advisory and public accounting firm, has an immediate opening for a full-time experienced Accounting Associate to join our growing Outsourced Accounting Services team. Founded in 1990, DeJoy & Co. is located in downtown Rochester...
Full time
Immediate start
DeJoy & Co.
Rochester, NY
4 days ago
Account Specialist / Senior Account Specialist
...Aerospace, Defense, Energy, Medical and Industrial marketplaces. The Account Specialist / Senior Account Specialist is an experienced member of the Inside Sales team responsible for supporting assigned customer accounts through quoting, contract review, order management,...
Contract work
Work experience placement
Work at office
Magnetic Technologies Corporation
Rochester, NY
25 days ago
Accounts Payable Coordinator
$22 - $26.44 per hour
...Job Description Job Description Accounts Payable Coordinator Rochester, NY | On-Site, Full-Time At Christa Construction, we build more than projects, we build relationships, strong teams, and spaces that make a lasting impact in the communities where we work...
Full time
Contract work
For subcontractor
Work at office
Local area
Christa Construction LLC
Rochester, NY
5 days ago
Accounts Payable Coordinator
Accounts Payable SpecialistAs a community, the University of Rochester is defined by a deep... ...$21.78 - $30.53The referenced pay range represents the minimum and maximum compensation for... ...to best ensure the highest levels of customer service, this position must maintain processing...
Hourly pay
Local area
Shift work
University of Rochester
Rochester, NY
2 days ago
Accounts Payable Coordinator
Project Accountant IPike Construction Services is looking for Project Accountant I to join our growing team. The Project Accountant I supports... ...Mindset Behavior (PCMB) that produces an understanding of the customer viewpoints through various methods such as asking clarifying...
Work at office
Flexible hours
Pike Co
Rochester, NY
2 days ago
Insurance Account Position - State Farm Agent Team Member
$17 - $30 per hour
Insurance Account Position - State Farm Agent Team Member Join to apply for the Insurance... ...Farm Agent, you will build and develop customer relationships within the community to... ...(outside sales or inside sales representative, retail sales associate, or telemarketing...
Hourly pay
Full time
Part time
For contractors
Seasonal work
Work at office
State Farm Agent
Rochester, NY
3 days ago
Account Associate
$20 per hour
...Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and... ...empower you to create meaningful connections that last. As part of Account Care, you'll focus on inbound calls, allowing you to own relationships...
Hourly pay
Full time
Temporary work
Part time
Local area
Flexible hours
T-Mobile
Rochester, NY
17 hours ago
Senior Account Associate- Commercial Insurance
...Description Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Remote: Eastern and Central... ...com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned...
Contract work
For contractors
Remote work
Insurance Office of America
Rochester, NY
2 days ago
Account Associate
$20 per hour
...Account Associate At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple...
Hourly pay
Full time
Temporary work
Part time
Local area
Flexible hours
U.S. Cellular
Rochester, NY
1 day ago
Account Development Representative
...Account Development Representative Employee-owned premier countertop company is looking for a full-time Account Development Representative in our... ...office. Job Summary We are seeking a dynamic and customer-focused professional to join Busch Products in developing...
Full time
Work at office
Busch Products, Inc
Henrietta, NY
17 hours ago
Account Associate - State Farm Agent Team Member
...Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning,...
Work at office
Dominic Agostini - State Farm Agent
Rochester, NY
2 days ago
Account Associate - State Farm Agent Team Member
$45k - $100k
...Account Associate - State Farm Agent Team Member As Account Associate - State Farm Agent Team Member for Ryan Sanz - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and...
Immediate start
Ryan Sanz - State Farm Agent
Rochester, NY
3 days ago
Account Associate - State Farm Agent Team Member
$70k - $95k
...professionalism, and winning together as a team. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Dominic Agostini -... ...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer...
Agency work
For contractors
Summer work
Work at office
Local area
Flexible hours
Weekend work
State Farm
Rochester, NY
3 days ago
Enterprise Sales Development Representative
$52.5k
...As an Enterprise Sales Development Representative, you’ll be at the forefront of Paylocity... ...work in close partnership with Enterprise Account Executives, collaborating on account strategy... ...software and services we provide our customers. We comply with federal and state...
Work at office
Local area
Remote work
Worldwide
Paylocity
Pittsford, NY
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Account Representative. Be the first to apply!