Product Adoption Manager

Role Description

As a Product Adoption Manager, you will play a critical role in driving the adoption of SAP Taulia's Cloud ERP solutions. This role is a unique hybrid, combining a strategic, value-based approach with the hands-on expertise to both demonstrate SAP Taulia's business value proposition and guide customers through technical configurations and solution activation.

You will be dedicated to supporting customers through a self-service implementation model, ensuring they understand the value of SAP Taulia and are successful in activating the solution.

Your primary goal is to serve as a trusted advisor, guiding customers through the self-service materials and providing expert assistance when needed to ensure a smooth and successful onboarding experience.

Responsibilities

• Articulate the value proposition of SAP Taulia’s Working Capital Solutions to customers, conducting presentations and discussions to understand their goals and challenges.
• Guide customers through the self-service implementation materials, providing expert support on the technical configuration steps required to activate their SAP Taulia solution.
• Act as a trusted advisor, collaborating with customers throughout their self-service onboarding journey.
• Collaborate with customers to analyze and define their business requirements, processes, and objectives, ensuring the solution meets their specific needs.
• Develop and maintain a deep understanding of the self-service implementation materials to effectively guide customers and troubleshoot issues.
• Assist in configuring and testing SAP Taulia solutions on the customer’s system as needed to support the self-service model.
• Work closely with internal SAP Taulia teams, including Product and Marketing, to provide feedback from customers and contribute to the improvement of the self-service materials and overall customer experience.
• Provide knowledge transfer and support to customer end-users to ensure they are comfortable and proficient with the activated solution.
• Self-starter with the ability to build a scalable methodology to enable SAP Taulia solutions.
• Drive customer enablement, onboarding, and engagement.
• Develop adoption strategies (training, communications, in-product guidance).
• Partner with product owners to ensure features are usable and sticky.
• Measure adoption metrics (activation, utilization, time-to-value).
• Support change management at customer organizations.
• Key Success Metric: Realized business value from the solution, measured in adoption rates and customer satisfaction.

Qualifications

• 3-6 years of SAP experience, or less if complemented by related experience in FinTech.
• Strong understanding of Fintech and Working Capital Solutions, with prior experience in Working Capital, Cash Management, or Trade Finance.
• SAP functional FI-AR, FI-CA, FI-AP – Configuration and business processes within SAP Cloud ERP.
• Excellent communication skills, with the ability to explain both the business value and technical steps to a variety of audiences.
• Consultative mindset with the ability to discover value opportunities and guide customers to successful outcomes.
• Self-motivated and detail-oriented with a demonstrated ability to manage multiple customer engagements simultaneously.
• Demonstrated problem-solving and troubleshooting skills, particularly in a customer-facing environment.
• Experience in a pre-sales, solution consulting, or technical consulting role is highly desirable.
• Familiarity with SaaS solutions, technology, and architecture.
• Experience in creating or delivering customer training.
• Fluency in English.

Benefits

• Remote-friendly environment
• Flexible work schedule
• Comprehensive Insurance Coverage (Medical, Dental, Vision, and Life)
• Comprehensive PTO Structure (PTO, Sick Leave, and Bereavement)
• Global Parental Leave
• 401(k) with match
• Company-issued equipment (laptop, monitor, etc.)
• Career Development / Pathing
• EAP Program / Mental Health Advocacy
• Supportive Work Culture