IT Specialist

Tandym Group

A professional services organization in Florida is seeking an IT Specialist to provide hands-on Tier 1 and routine Tier 2 technical support for end users and IT equipment.

About the Opportunity:

Schedule: Monday to Friday
Hours: 8am to 5pm
Setting: Onsite

Responsibilities:

Resolve Tier 1 and routine Tier 2 help desk tickets in line with service-level expectations
Install, image, configure, and maintain end-user devices and equipment, including laptops, desktops, tablets, mobile phones, printers, scanners, badge readers, wireless access points, and conferencing equipment
Provide audio-visual and conferencing setup and support for meetings, board sessions, and training events
Maintain accurate IT asset inventory, documentation, and issue resolution records
Support user onboarding, account setup, equipment issuance, user training, and escalation of complex issues to senior IT staff

Qualifications:

Associate's degree in Computer Science, Information Technology, or a related field; or successful completion of an IT-related Technical or Trade program; or a High School Diploma / GED with 1 year of relevant IT support experience
CompTIA A+ or Microsoft 365 Fundamentals (MS-900) certification is required at hire or must be obtained within 12 months of employment
Working knowledge of Microsoft Windows and Apple macOS environments, Microsoft 365, Outlook, Teams, mobile device support, printer and scanner configuration, audio-visual equipment, basic LAN and Wi-Fi networking concepts, and help desk ticketing systems

Desired Skills:

Experience supporting mobile device management, Entra ID, or Desk 365
Experience working in an environment with occasional after-hours support or on-call rotation

Apply

Vacancy posted 4 days ago

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