Customer Service Specialist
Professional Placement Services
Overview PPS is seeking a detail-oriented Customer Service Specialist for our fabrication facility in Phoenix. This is a full-time, permanent role with benefits and room for growth! Responsibilities Handle and direct incoming phone calls in assigned division. Manage customer inquiries via phone, email, and Freshdesk; Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). Respond and resolve Tickets within department SLA. Become expert in entering orders using our EDI System. Collaborate with colleagues and necessary departments to attain solution. Act as backup for other divisions as necessary per organizational needs. Perform data entry tasks for customer order fulfillment. Respond to customer queries/complaints and submit claim/credit requests on customers' behalf. Diligently identify and report ongoing concerns/issues to upper management for resolution. Ideal Candidate Will Possess High School Diploma/GED Customer service or any customer facing experience Must possess excellent communication and great problem-solving skills Must have adequate time management and ability to prioritize tasks Must be able to de-escalate an escalated matter Possess the capacity to express empathy Ability to follow SOPs and instructions High attention-to-detail Ability to document (and follow documentation) regarding customers, orders, etc. Job Number: 4455 #J-18808-Ljbffr Professional Placement Services
Vacancy posted 1 day ago
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