Director, IT & AI Intelligent Systems

Job Description

Job Description

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Director, IT & AI Intelligent Systems

**This role requires a minimum of three in-office days per week in McLean, VA to perform the essential functions of the position. WHO WE ARE

BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than 20 globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create fair competition for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

POSITION SUMMARY

The Director, IT & AI Intelligent Systems serves as BBB National Programs' subject matter expert on artificial intelligence designing, building, orchestrating and executing AI capabilities and integration across the organization's product portfolio and partner ecosystem. The Director role is hands-on, personally designing, building, and rolling out solutions to execute the AI strategy, rather than directing a team to deliver them. This role serves as the central integration point for AI across the organization's technology ecosystem, connecting capabilities, platforms, and vendors into a coherent whole rather than owning any single piece in isolation. The Director is responsible for weaving AI into and across existing systems including the Decisions low-code platform, the AWS AI/ML estate, and any future tools so that AI adoption happens as an integrated capability. The Director will translate business needs across our Programs and Corporate Functions into AI-powered solutions leveraging vendor relationships, cloud-native services, and emerging AI frameworks to deliver measurable outcomes aligned with BBB National Programs' mission.

YOUR IMPACT

Essential Duties and Responsibilities

AI Strategy & Roadmap

• Execute the multi-year AI roadmap across BBB National Programs' ecosystem
• Identify, prioritize, and justify AI use cases in collaboration with leadership
• Present AI strategy, progress, and ROI to the CIO
• Stay current on AI/ML advancements

AI Orchestration & Integration

• Design and deploy agentic workflows, LLM integrations, and intelligent automation pipelines using AWS Bedrock, Step Functions, Lambda, and connected APIs
• Integrate AI capabilities with the Decisions low-code platform and existing systems via API orchestration
• Build and manage retrieval-augmented generation (RAG) pipelines, vector databases, and prompt engineering frameworks
• Evaluate and select AI tools, models, and platforms appropriate to each use case (build vs. buy vs. configure)
• Connect Power BI to the AI/ML estate to enable natural-language querying, automated insight generation, and predictive visuals — evolving reporting from static dashboards into an AI-connected decision layer

Vendor & Outsourced Development Governance

• Serve as the primary relationship owner and technical point of contact with the Decisions platform vendor
• Define technical requirements, acceptance criteria, and delivery standards for all outsourced Decisions development work
• Manage vendor SLAs, sprint reviews, and escalation processes to ensure quality and alignment with BBB objectives
• Maintain institutional knowledge of all Decisions-based workflows, configurations, and integrations

AWS AI/ML Estate Ownership

• Ensure cost-effective, secure, and scalable use of cloud AI resources in alignment with AWS best practices
• Collaborate with IT and security teams on access controls, data governance, and compliance within the AWS environment

Internal Enablement & Change Management

• Build AI literacy across business units through training, workshops, and accessible documentation
• Partner with leaders to embed AI tools into day-to-day workflows
• Champion adoption of AI-powered capabilities and manage organizational change effectively

WHAT YOU WILL BRING

Must have:

• 7+ years of progressive experience in technology roles, with at least 2+ years focused on AI/ML implementation and deployment
• Demonstrated experience owning a technology or AI strategy/roadmap, including prioritizing initiatives, securing stakeholder buy-in, and reporting progress and ROI to senior leadership or executives
• Demonstrated experience designing and deploying AI or intelligent automation solutions in an enterprise or organizational setting
• Experience with LLM APIs, prompt engineering, and agentic AI frameworks (e.g., LangChain, AutoGen, or equivalent)
• Experience integrating AI capabilities via APIs and managing data pipelines, vector databases, or RAG architecture
• Proven ability to manage vendor relationships, write technical requirements, and evaluate third-party deliverables
• Strong communication skills with the ability to translate technical concepts for non-technical executives and stakeholders

Let us know if you have:

• Fortune 500 experience
• Experience with low-code/no-code platforms (Decisions, Appian, OutSystems, or equivalent) in a governance or oversight capacity
• Familiarity with AI governance frameworks, responsible AI principles, and emerging AI regulations
• Experience building or managing AI products in consumer-facing or trust-sensitive contexts
• AWS experience (e.g., AWS Certified Machine Learning – Specialty, AWS Solutions Architect)

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits : You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.

Financial Well-Being : Build your retirement savings with our 401k plan matching up to 7% of your contributions.

Time Off : You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and wellness leave.

Wellness : We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment : Our modern headquarters in McLean, VA, and our office in New York, NY provide the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive workforce is a strength in fulfilling our mission.

The anticipated hiring range for this position is $130,000 – $150,000 annually. Actual compensation will be based on relevant experience, skills, education, and other job-related factors.

BBB National Programs is Great Place to Work® Certified and has been named as a Best Place to Work for Working Daughters.

BBB National Programs is proud to be an equal employment opportunity employer.