Bilingual Customer Service Agent
Virtual Vocations Inc
Seeking a full-time Bilingual Customer Service Agent, who will work remotely during evening shifts, to engage with customers proactively and professionally while providing exceptional service and support. Key responsibilities Communicate with customers in a proactive and professional manner Respond to inquiries and provide information while exceeding customer expectations De-escalate upset customers and explore all options to satisfy their needs Required qualifications Bilingual (fully fluent in English and Spanish or Creole) Prior customer service or troubleshooting experience preferred Strong desire to resolve customer situations and take ownership Ability to multitask while engaging with customers Proven track record of embodying STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship
Vacancy posted 3 days ago
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