Patient Care Coordinator

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Job Description

At Starling Physicians, we believe quality care should start from the moment a patient is referred to us. Our Cardiology Patient Care Coordinator is a customer-oriented service professional responsible for coordinating and scheduling initial consultations with our cardiologists. They serve as an important first point of contact for new patients and referring offices, helping to ensure a seamless referral process and timely access to cardiology care. The Cardiology PCC processes referrals received through the EHR, fax, email, and telephone and is responsible for managing each referral from initial receipt through completion. This includes reviewing referral information for completeness, obtaining pertinent medical records, communicating with referring offices and patients, and facilitating timely and appropriate scheduling within the Cardiology Department.

This is a great opportunity for those interested in or are pursuing a career in the healthcare industry.

This position requires strong organizational skills, attention to detail, effective communication, and the ability to independently manage a high-volume referral workload while supporting timely patient access to cardiology services.

Essential Functions/Responsibilities

• Responsible for managing a high volume of new patient cardiology referrals received through the Epic referral work queue, fax, email, and telephone, processing more than 400 referrals per month.
• Collaborate with cardiology providers, clinical staff, scheduling teams, referring offices, and other departments to facilitate timely and appropriate patient access.
• Request and obtain pertinent medical records from referring physicians, hospitals, healthcare systems, and other outside facilities to ensure necessary clinical information is available prior to the patient's cardiology visit.
• Review incoming referrals for completeness and follow up with referring offices and/or patients when additional information or documentation is required.
• Ensure pertinent clinical documentation is obtained, accurately indexed, and available within the patient's medical record to support continuity of care and appropriate cardiology evaluation.
• Coordinate with referring practices and internal cardiology teams to resolve referral-related issues and barriers that could delay patient care.
• Respond to patient and referring-office inquiries regarding the status of new patient referrals and scheduling in accordance with established departmental workflows and procedures.
• Ensure all referral-related communications and actions are accurately documented in Epic and work to resolve referral needs efficiently whenever possible.
• Provides monthly volume reports to management and leadership.
• Ability to multi-task and effectively utilize Epic and other systems while simultaneously managing referrals, medical-record requests, communications, scheduling needs, and follow-up activities.
• Communicate professionally with patients, referring providers, physician offices, and internal staff regarding referral requirements, outstanding documentation, and scheduling needs.
• Support new patient access across Cardiology practice locations by coordinating referrals with appropriate providers and locations in accordance with departmental scheduling guidelines and patient needs.
• Adhere to all HIPAA guidelines and policies.
• Comply with departmental goals, established referral workflows, productivity expectations, and quality standards.

Qualifications

• A High School Degree or GED
• 3+ years of experience in a medical office or health care setting
• Comfort with technology including the Microsoft suite of products
• Prior experience using an electronic health record (EHR); Epic experience strongly preferred.
• Passionate about customer service and patient satisfaction
• Ability to independently manage a high-volume workload with multiple referrals and competing priorities while maintaining accuracy and timely follow-through.
• Courteous, empathic, and professional manner
• Strong communication, interpersonal, and organizational skills

About Our Commitment
Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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