Billing Coordinator

Job Title

This position is responsible for generating billing statements for City utility customers.

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Major Duties

• Runs reports to commercial and residential utilities;
• Prepares utility bills for mailing by an outside processor on a timely basis;
• Responds to and resolves customer inquiries and problems regarding utility billing, high water consumption, meter readings, and/or water leaks;
• Maintains computer records of adjustments for general ledger balancing at the end of each month;
• Balances cash drawer daily;
• Sets up and files report for daily back up to tape;
• Completes work orders for customer accounts;
• Corrects customer account readings when necessary; calculates and prepares billing adjustments for customer refunds and charges as needed;
• Prepares closing bills on a timely basis as requested by customers;
• Works cooperatively and effectively with the public and other employees;
• Generates utility bills for all customers;
• Performs other duties as required.

Minimum Qualifications

Associate's degree required; minimum of two (2) years experience in a related field.

Knowledge Required by the Position

• Knowledge of basic math and accounting principles;
• Knowledge of City codes and ordinances;
• Knowledge of general office equipment;
• Ability to communicate both orally and in writing;
• Ability to work well with the general public;
• Ability to resolve conflicts with customers.

Supervisory Controls: This position is under the direct supervision of the Customer Service Manager. Guidelines: The guidelines for this position include City codes and ordinances. Complexity: This position consists of generating utility billing statements for utility customers within the City. Scope and Effect: This position produces statements that bill City revenues. Personal Contacts: Contacts are with other department and City employees and the general public. Purpose of Contacts: The purpose of the contacts is to give and receive information and resolve problems with customer accounts. Physical Demands: This position involves standing, walking, sitting, lifting up to 25 pounds, carrying, reaching, handling, speaking, hearing, and the ability to read written materials. Work Environment: This job is typically performed at a desk in an area where a moderate amount of noise is present. Supervisory and Management Responsibility: None.

Benefits

• Paid Holidays
• Vacation Leave
• Sick Leave
• 457b Supplemental Retirement (Deferred Compensation Plan)
• Long and Short-Term Disability
• Direct Deposit
• Employee Assistance Program
• Life Insurance
• Pension Plan
• Medical
• Dental
• Vision
• Flexible Spending Account
• Dependent Care - Flexible Spending Account

Employer

City of East Point

Location

East Point, GA, GA

Job Number

6105

Department

Customer Care

Opening Date

05/19/2026

Address

2757 East Point Street East Point, Georgia, 30344

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