Care Coordinator - HH

Community Healthcare Network

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Position Summary

Responsible for the overall administration of the HH teams at assigned site. This includes clinical supervision of HH staff, coordination of client services, staff recruitment and hiring, staff training, community and case finding, weekly, monthly and quarterly reporting of site information to the Deputy and Program Director, and implementation of program policies and procedures. Responsible for site, delegation of caseloads, conducting and documenting weekly chart reviews.

Duties and Responsibilities

Essential Functions:

• Provides ongoing supervision sessions with the care coordination team.
• Monitor staff schedules, track time and attendance and ensure appropriate coverage within team structure.
• Collaborate with community based organizations (CBOs) as well as with internal and external providers to generate referrals and enrollment into Health Home.
• Assumes initiative within center activities and engages with interdisciplinary team to seek patient referrals in order to maintain the growth of the HH Program.
• Facilitates collaborative engagement and communication between staff and patient's care team.
• Assigns clients to care coordination team.
• Conducts home and field visits to support care coordination team and provide clinical guidance.
• Conducts weekly chart reviews to ensure quality service delivery and compliance with program standards and appropriateness of documentation.
• Utilize various methods to assess for and identify staff training needs and facilitate onsite training, or identify formal training resources to meet identified training need.
• Completes probationary and annual performance reviews/evaluations for supervised staff.
• Maintains timely and effective communication regarding all relevant matters pertaining to patient, staff and site related issues.
• Consults and collaborates with the Deputy Director and Center Director regarding site specific issues including staffing, procedures, and office supplies needs.
• Participates in center meetings and general center activities as required.
• Special projects as assigned by the Program Director, VP of HH, and VP of Social Services.
• Identifies and interviews candidates for vacant positions.
• Participates in Managers' meeting once per month.
• Participates in relevant internal and external training.
• Participates in assigned DOH and CHN Network meetings.

Certificate/License required:

• Masters degree in Social Work preferred or Masters level with commensurate clinical training and experience.
• MA/MS Degree in any discipline with a minimum of three (3) years experience in care coordination experience or BA/BS in Social Work, Human Services, Psychology, Sociology or Public Health Education with a minimum of four (4) years of care coordination/case management experience.
• Four (4) or more years experience
• Two (2) years of supervisory experience