Operations Manager

Job Duties Oversee daily firm operations, administrative processes, and internal workflows - including but not limited to: Firm calendar; Managing the administrative support team; enforcing Policies and Procedures of the Firm; and managing client relationships Develop and improve the Firm's policies and procedures. Coordinate recruiting, hiring, onboarding, employee reviews, training, and other HR functions; Oversee billing and accounts receivables, as well as client payment follow-ups and collection efforts Coordinate with Firm vendors, technology providers, office resources, and operational needs Support client-service efforts and help to proactively identify and resolve workflow or administrative issues Coordinate marketing initiatives, including but not limited to: Website management; SEO tracking; social media & digital content; and outside marketing (tradeshows; PPC; and Google Ads). Manage and track Firm-wide projects and assist leadership with implementation of new systems, processes, and initiatives; and Create and maintain internal resources, templates, trackers, and training materials. Qualifications 5+ years of experience in operations, law firm, office management, practice management, or similar leadership role Law Firm or adjacent services experience is required. Strong organizational, project-management, and problem-solving skills Excellent written and verbal communication skills; Experience with HR administration, employee management, and process improvement Experience with Gusto HR is strongly preferred. Ability to manage multiple priorities independently with strong attention to detail and follow-through Professional judgment and discretion when handling sensitive confidential employee, client, and Firm information. Enjoys keeping a fast-paced organization running smoothly, takes initiative, and is equally comfortable managing day-to-day needs and longer-term projects. Ability to think on their feet A proven interest in the legal industry; and polished and professional demeanor/presentation. #J-18808-Ljbffr Synectics Inc.