Operations Manager

Overview Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‑focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will provide your team with the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving. You will also play a key role in maintaining customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile (where the product is housed and ready for order), Middle mile (where the order is hauled to your area), and Last mile (when the product is delivered to the customer’s door). While workflows have slight site variations, our vision remains focused on delivering for the customer. Responsibilities Support, mentor, and motivate your salaried and hourly workforce Lead large‑scope projects with site and regional impact Build and execute productivity plans through forecast reviews and determining productivity requirements, partnering with other leaders to load balance Manage safety, quality, productivity, and customer delivery promises Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives Lift up to 49 pounds and frequently push, pull, squat, bend, and reach Stand/walk for up to 12 hours during shifts Work in environments with varying noise levels and potential outdoor elements Operate in environments with variable temperatures and weather (delivery stations include outdoor loading departments) Continuously climb and descend stairs (where applicable) Basic Qualifications 3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Experience managing a team of 2+ salaried employees and 70+ indirect employees Experience scoping, leading, and implementing process improvements through Lean, Kaizen, and/or Six Sigma Demonstrated problem solving and analytical skills Excellent customer service, communication, and interpersonal skills Track record of meeting or exceeding department performance goals Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please contact your Recruiting Partner for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and RSUs. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life and AD&D insurance, and optional supplemental life plans), EAP, Mental Health Support, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Amazon’s benefits page. USA, FL, Deltona – 91,000.00 – 136,500.00 USD annually Company: Amazon.com Services LLC Job ID: A10474630 #J-18808-Ljbffr