Registration Specialist Senior

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.JOB DETAILSDepartment: Admitting and RegistrationFTE: 1.00 (80 hours per pay period)Shift: Days and Every Other WeekendShift Length: 8 hoursLocation: In-PersonOther: This role primarily focuses on inpatient registration, ED triage arrival, ED registration, and APS registration to complete patient intake and registration.Purpose of this position: Registration Specialist Senior provides revenue cycle services and assumes responsibility for successful completion of patient account set-up under the general supervision of the Registration Management team. The individuals in this role coordinate critical departmental duties including but not limited to gathering critical patient information, point of service collections, customer service, and inpatient registration, completion of admission and discharge compliance forms.RESPONSIBILITIES:Gathers or confirms information from patients, guardians, clients/family members, HHS clinical areas, third party payers, etc. both in-person, by telephone, and via websites to register patients, gather or update information, complete appropriate compliance forms (State and Federal), determine benefits and eligibility (insurance, public programs, etc), determine financial responsibility and/or to identify sources of payment for services, such as co-pay collectionsRequests, inputs, verifies, and modifies patient’s demographic information, including collection of information to enable health disparity reduction and meet Meaningful Use requirements. In addition, verifies payor information using appropriate online resources, including real time eligibility resources as well as payor websites. Conducts accurate patient arrival in ED Triage by prioritizing acuity by understanding chief complaints, in accordance with the EMTALA actCompletes registration functions via bedside registration in high volume locations such as the ED, APS, inpatient units, outpatient lab, and other areas as determinedUtilizes various databases and specialized computer software for coverage and eligibility verifications, determine patients’ out of pocket financial responsibility and/or to identify sources of payment for servicePartners with colleagues in Emergency Department/Acute Psychiatric Services and other critical care areas to quickly establish the accurate identity of patients to ensure optimal patient flowExplains, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agenciesPlays a critical role in revenue cycle and reimbursement, by ensuring accurate and eligible payer information, along with financial responsibility, prior to claims processingMakes appropriate referrals (i.e. Patient Financial Counselors, Billing) based on individual patients’ situation and needs, such as uninsured or underinsured statusProvides excellent customer service and timely response to questions and issues. Exhibits de-escalation skills when working with patients in high stress situations. Ensures patient and employee safety by completing organization safety eventsComplies with all state and federal laws and regulations related to patient privacy and confidentiality, such as HIPAAWorks daily assigned work queues for all compliance related admission and discharge forms (IMM, MOON, SON), billing account and claim edit WQs, and AMRTC workflowsAssist with mentoring and onboarding of new staff, as directed by Team CoordinatorRounding to collect outstanding co-pays, and compliance formsAll job functions at discretion of management teamQUALIFICATIONS:Minimum Qualifications:2 or more years clerical experience in health care revenue cycle operations, collections, admissions, registration, etcBi-lingual strongly preferred, required in some positions-OR-An approved equivalent combination of education and experiencePreferred Qualifications:Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteriaExcellent verbal and written communication and interpersonal skillsAbility to work independently with minimal supervision, within a team setting and be supportive of team membersProficient with Microsoft OfficeAbility to analyze issues and make judgments about appropriate steps toward solutionsKnowledge/ Skills/ Abilities:Knowledge of registration processIncreased knowledge of insurance coverages and payer policiesIncreased knowledge of Medicare billing requirements for admission, continued stay and dischargeAbility to communicate with patients and families under sometimes stressful circumstancesStrong in-person and telephone communication skillsExperience with electronic health record or similar software program; EPIC preferredKnowledge of payor programsKnowledge of applicable federal and state regulationsDetail oriented; critical thinking skillsYou've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.For a complete list of our benefits, please visit our career site on why you should work for us.Department: Admitting and RegistrationPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)Shift Detail: Day, Every Other WeekendJob Level: StaffEmployee Status: RegularEligible for Benefits: YesUnion/Non Union: UnionMin: $22.29Max: $28.11Job Posting: Oct-15-2026 #J-18808-Ljbffr