Fire Suppression Service Technician

Fire Suppression Service TechnicianThe Hiller Companies, LLC has an immediate opening for Fire Suppression Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.Travel Requirements: This position reports to our Wilmington branch while working remotely as a traveling technician throughout the state of TN. Travel is expected to be 80% of the time.Job Summary: A Fire Suppression Service Technician is responsible for the inspection, testing, maintenance, and repair of kitchen hood fire suppression systems in various facilities. The primary duty is to ensure the reliability, functionality, and compliance of fire suppression systems, including but not limited to, kitchen hood suppression systems, ensuring that all work is completed according to the applicable codes and standards.Key Responsibilities:Conduct thorough inspections and tests on fire suppression systems, including kitchen hood suppression systems according to the requirements outlined in NFPA 17, NFPA96, and other applicable codes and standardsPerform routine maintenance activities on fire suppression system components, including cylinders, nozzles, release mechanisms, and control panels, in accordance with NFPA standards and manufacturer specifications.Test and recharge agent cylinders as necessary, ensuring that they are properly pressurized and filled with the appropriate extinguishing agentIdentify and troubleshoot issues with fire suppression systems, such as leaks, pressure problems, or malfunctioning components, and implement corrective actions as per NFPA requirements.Repair and replace fire suppression system components as needed, ensuring compliance with NFPA standards and manufacturer specifications.Coordinate with clients to schedule service visits and communicate recommendations for system improvements or upgrades based on NFPA requirements.Inspect and maintain gas cylinders, including hydrostatic testing, refilling, and reinstallation, following NFPA standards and manufacturer specifications.Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.Document all service activities accurately and thoroughly, including inspection reports, work orders, and parts usage, and customer notes, using the Service Trade operations platform.Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes, to prepare and deliver repair estimates in a timely mannerInteract professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvementsWork closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures.What We Are Looking For:High school diploma or equivalent3+ years directly related experienceValid state specific license, requiredStrong Knowledge of NFPA 17 and other relevant standards and requirements for the inspection, testing, and maintenance of fire suppression systemsProficiency in using hand and power tools, pipe threading machines, and other equipment used in fire sprinkler installationExcellent communication and customer service skills, with the ability to interact professionally with clients and team members.Valid driver's license with a clean driving record and willingness to travel to client sites as needed.Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.Physical Requirements:While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.Ability to lift and carry up to 50 pounds.Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.Capable of standing, walking, bending, and kneeling for extended periods.Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devicesCapable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc.Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.Most employee benefits start from the first day of employment, including:Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short term disability, voluntary long term disability, critical illness & accident insurance and paid time off.Company-provided training, tools, and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.Career advancement potential within a growing company.Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers, and together, let's make the world a safer place.