Hybrid Technical Support Engineer x2

Support EngineerSummit Human Capital is seeking a highly motivated Support Engineer to support our client in the cybersecurity industry with a fast-growing, innovative company culture. This position has the exciting opportunity to support the development of a new support practice, ensuring customer satisfaction and driving continuous improvement in network security solutions.The ideal candidate will meet the following criteria:Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experienceAt least 5 years of experience in network, security, or SaaS technical supportStrong skills in Active Directory, Group Policy, Windows, Linux, and scripting languages such as PowerShell or PythonDemonstrated success in a technical support role, ideally within the cybersecurity sectorExceptional analytical and communication abilitiesEagerness to learn new technologies and adapt to a dynamic environmentSolid understanding of network security concepts, with the ability to work independently and collaborativelyDedication to innovation, integrity, and high performanceDesired:A mindset focused on growth and continuous improvementExperience working with diverse teams across functionsPersistence and determination when facing challenging issuesResponsibilities:Troubleshoot and resolve technical problems, delivering prompt and accurate support to customersPartner with internal teams to improve product features and address customer needsPursue ongoing development of technical expertiseDeliver outstanding service and maintain excellence in all customer interactionsCommunicate clearly, empathetically, and effectively with customers and colleaguesApproach complex challenges with a positive, solution-oriented attitudeThe base pay range for this position is $125,000 – $150,000, depending on experience, skills, and qualifications. Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k)/retirement plan, and additional benefits in accordance with applicable laws. Summit Human Capital