Luxury Franchise Service Manager

$50k - $120k

Paretti Imports

Job Description

Description of the Role

The Luxury Franchise Service Manager at Paretti Imports is responsible for overseeing the provision of exceptional service to our High-Line car franchise customers. This role requires a deep understanding of our high-line car brand and a passion for delivering unparalleled customer satisfaction.

Responsibilities

Manage a team of service advisors and technicians, ensuring efficient and high-quality workmanship
Develop and implement processes to improve service efficiency and customer experience
Handle customer complaints and issues, ensuring prompt resolution and customer satisfaction
Maintain strong relationships with luxury car brand representatives
Monitor service department performance, including financial targets, customer satisfaction, and employee productivity
Keep up to date with industry trends and best practices, ensuring service department remains at the forefront of the luxury car industry

Requirements

Prior experience in the luxury car industry, preferably in a service management role
Strong leadership skills with the ability to motivate and inspire a team
Excellent communication and interpersonal skills
Ability to handle challenging customer situations with diplomacy and professionalism
Strong problem-solving and decision-making abilities
Proficient in computer programs and systems related to automotive service management

Benefits

Competitive salary range of $50,000 - $120,000 per year
Comprehensive healthcare and dental plans
Paid vacation and sick leave
401(k) retirement savings plan
Employee discounts on luxury car purchases

About the Company

Paretti Imports is a leading luxury car dealership located in Metairie, Louisiana. With over 30 years of experience in the industry, we pride ourselves on providing exceptional service and a wide selection of luxury car brands to our discerning customers. At Paretti Imports, we are committed to creating a positive and rewarding work environment for our employees, with opportunities for growth and advancement.

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Vacancy posted 4 days ago

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