Customer Service Agent

Job Title: Customer Service Agent Company: Jet Aviation Location: West Palm Beach, Florida Join Our FBO Team at West Palm Beach If you're the type of person who genuinely enjoys making people feel welcome and taken care of, you are invited to join Jet Aviation’s West Palm Beach FBO as a Customer Service Agent. In this role, you will serve as the friendly face that passengers and crew members rely on from the moment they arrive until they depart. What You'll Be Doing Welcome passengers and crew with warmth and professionalism throughout their time at our facility Handle billing questions, service requests, suggestions, and complaints with respect and efficiency Resolve customer concerns fairly while keeping situations calm and positive Assist crew members with arranging hotels, ground transportation, catering, linens, and other vendor services Identify opportunities to enhance customer relationships by sharing information about Jet Aviation’s services Stay compliant with all airport and Jet Aviation policies and regulations Represent Jet Aviation professionally within the industry and our broader network What We're Looking For Experience & Education 1-2 years in an FBO or customer service role (hospitality experience is a plus) High School Diploma or GED equivalent Skills & Attributes Strong English communication skills Ability to stay calm and effective under pressure Customer‑focused mindset with excellent multitasking abilities Flexibility to work shifts and adapt to changing schedules Team‑oriented with genuine passion for service excellence Must obtain Airport ID Badge within 30 days of hire Personal values that align with Trust, Honesty, Alignment, and Transparency Physical Requirements Ability to stand, walk, or sit frequently Occasional climbing, balancing, kneeling, or crouching Regular lifting or moving up to 25 pounds Vision capabilities including close, distance, color, peripheral, and depth perception Comfort working in various weather conditions and loud environments (including aircraft noise) Occasional exposure to fuel fumes and vibration Work Schedule Aviation operates on a dynamic schedule that runs 24 hours daily, 7 days weekly. The initial assignment will be the 2nd shift (afternoon, approximately 11am to 7pm), with potential changes over time as business needs evolve. Compensation & Benefits Pay: $19–$24 per hour (equivalent to $40,000–$49,000 annually), plus performance‑based bonus up to 5% of annual salary. Overtime paid over 40 hours in one week. Financial Perks Holiday pay and paid time off (including 3 floating holidays) 401(k) with dollar‑for‑dollar match up to 6% General Dynamics employee discounts Wellness & Health Multiple medical, dental, and vision insurance options Paid sick time Employee Assistance Program Wellness programs and health awards Growth & Education Annual merit increase opportunity Annual bonus potential up to 5% Tuition reimbursement for approved continuing education The Interview Process At Jet Aviation, we believe in thoughtful hiring. If selected to move forward, you can expect a multi‑stage interview process that includes conversations with team members and leaders. Successful candidates must pass pre‑employment requirements before finalizing employment. Ready to Join Our West Palm Beach Team? If you are passionate about delivering outstanding service and want to be part of a dynamic aviation environment, we would love to hear from you. Bring your customer‑focused energy and team‑oriented mindset to Jet Aviation. #J-18808-Ljbffr Flying Seekers