Deposit Operations / Item Processing Specialist

Company Description Hibernia Bank is a long-established, full-service community bank serving customers in the New Orleans Metropolitan Area since 1886. With its main office in downtown New Orleans and additional branches in Old Metairie and Carrollton, the bank maintains a strong local presence and focus. Hibernia Bank offers a broad range of FDIC-insured deposit products and is an equal housing opportunity lender. As a member of the Louisiana Banker’s Association and the Independent Community Bankers of America, the bank is committed to sound, ethical business practices. Its mission centers on delivering exceptional service that supports the local economy and encourages customers to choose Hibernia Bank as their primary banking partner.
Role Description The Deposit Operations / Item Processing Specialist is a full-time, on-site role based in Metairie, LA. This position is responsible for daily processing of deposits and items, including verifying, posting, and balancing transactions, and ensuring accurate handling of checks, ACH files, and other electronic items. The specialist monitors exception items, researches and resolves discrepancies, and supports branch staff with deposit-related inquiries. Additional responsibilities include maintaining compliance with bank policies and regulatory requirements, preparing reports, and assisting with system updates or operational projects. The role requires consistent attention to detail, timely completion of tasks, and collaboration with operations and branch teams to support smooth deposit and item processing workflows.
Qualifications

• Candidates should possess strong deposit operations skills, including knowledge of check processing, ACH transactions, and general bank transaction workflows.
• Candidates should possess skills in data entry, reconciliation, and balancing, with a high level of accuracy and attention to detail.
• Candidates should possess customer service and communication skills to effectively interact with branch staff and internal teams regarding deposit and item processing issues.
• Candidates should possess problem-solving and analytical skills to research exceptions, resolve discrepancies, and identify process improvements.
• Relevant skills such as familiarity with banking software systems, understanding of regulatory requirements (e.g., FDIC, Reg CC), and ability to follow written procedures are beneficial.
• Previous experience in banking operations, item processing, or a related financial services role is preferred.
• A high school diploma or equivalent is required; additional education in business, finance, or accounting is a plus.
• Ability to work on-site full time in Metairie, LA, manage time effectively, and maintain confidentiality of customer information is essential.