It Operations Engineer, End User Computing

A Career with Point72's Technology TeamAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.WHAT YOU'LL DOProvide white-glove technology support and advice to our Executive Management teamDiagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathyAdvise on current technology and corporate policies with practical recommendationsManage expectations clearly and professionally during incidents and service requestsCoordinate with local, off-site, and global technology service providers to maintain excellent service standardsDevelop written project plans for new technology initiativesProvide rotational 24/7 on-call support and travel domestically and internationally as neededWHAT'S REQUIREDMinimum of four years of experience in a client service, desktop support, or technical support roleBachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related disciplinePrevious experience supporting investment professionals in the financial industryKnowledge of market data and electronic trading platforms, including Bloomberg and NeovestScripting and automation experience using PowerShell and SplunkProficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devicesAbility to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future riskAbility to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environmentInquisitive mindset and desire to learn and work with new technologiesWE TAKE CARE OF OUR PEOPLEWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:Fully-paid health care benefitsGenerous parental and family leave policiesVolunteer opportunitiesSupport for employee-led affinity groups representing women, people of color and the LGBT+ communityMental and physical wellness programsTuition assistanceA 401(k) savings program with an employer match and moreABOUT POINT72Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit .The annual base salary range for this role is $110,000-$170,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.