Installer Service Specialist

Compensation Pay Range: $14.42 – $20.40 per hour. The hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly and performance premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply. Essential Job Functions Work with installers and professional customers to develop sales relationships. Take customer orders over the phone and online, invoice orders, and accurately pick and stage parts for delivery. Route delivery specialists to ensure customers receive their orders consistently and on time. Ensure delivery vehicles are serviced and maintained according to company standards, complete vehicle inspections on time, and enter daily mileages into the delivery fleet management devices. Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers. Verify that all products, merchandise, warranty parts and cores are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and ensure all returns are correctly tagged and labeled. Assist on the front counter and retail counter as needed. Help with backroom duties such as auto‑loading, returns, and stocking as needed. Assist with customer labor claims, ensuring they are processed quickly and efficiently. Perform all other duties as assigned. Qualifications Strong background in automotive mechanics. Above average communication skills. Hands‑on knowledge of automotive repairs (desired). A.S.E. Certification (desired). Fluency in multiple languages, especially Spanish (highly desired). O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or other protected status as defined by local, state or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email View email address on click.appcast.io or call View phone number on click.appcast.io, option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr