ORDER PROCESSING CLERK

Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order. We actively serve more than 15,000 retailers across the United States, its territories, and Canada.

At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry - we're about growth and innovation. As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele. Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers. We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success.

BENEFITS: We offer a comprehensive benefits package that includes the following:


Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date. Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service. Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment. Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!

SUMMARY: Scan individual items within customer orders sent to order processing to identify incorrect, extra, or missing items prior to shipment for the purpose of accurately shipping customer product and achieving customer satisfaction.


ESSENTIAL FUNCTIONS:

• Throw items on sorting machine to be organized into bins for processing.

• Pull batches of sorted product off of the sorter and scan individual items within each batch with an RF scanner to verify customer order accuracy.
• Identify orders with incorrect, extra, or missing items and flag for resolution.
• Select product from inventory to correct incomplete/incorrect orders.
• Release verified orders to Shipping/Packaging area for customer shipment.
• Maintain clean work area and restock supplies as needed.
• Regular attendance and compliance with the Company's handbook policies and procedures

SUPERVISORY RESPONSIBILITIES: None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


COMPETENCIES:

• Attention to detail.
• Ability to quickly and accurately count.
• Ability to identify and resolve problems.
• Oral communication skills.
• Ability to work in a team environment with individual responsibilities.
• Ability to work in fast-paced environment with time sensitive customer requirements.
• Comfortable working with Company software system for verifying and processing orders.

PHYSICAL DEMANDS:

• Individuals working in this position must have the ability to carry (for short distances) bins of product weighing up to 30 lbs.
• Utilize a hand-held RF scanner repetitively to scan high volumes of items.
• Walk, bend, stretch high and low, and stand for long periods of time.
• Pinching and grasping.

WORK ENVIRONMENT:

The performance of this position will require the position to work in a temperature-controlled warehouse, which is located in a secure area of the building. Warehouse conditions include temperatures that me be hot or cool at certain times, dust and dirt from packages, and noise volume may vary from fans, forklifts, conveyor belts, and warehouse machinery.

Individuals working in the "secure area" must follow the Company's Secure Area Dress Code and Security policies and procedures. All clothing must be free from metal, and no metal may be worn into the secure area of the building. Any metal inside or outside the body due to a medical condition must be visually inspected, or reasonable accommodations may be made.

POSITION TYPE AND EXPECTED HOURS OF WORK:


Part-Time Monday through Friday from 1:00 p.m. until "close" ("close" is generally around 6:00 to 7:00 p.m. but varies by day and throughout the year based on order volume and seasonal needs). Some overtime and Saturday hours may be required during peak-seasons.

TRAVEL: No travel is required for this position.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or GED, or one year of related experience, education and/or training.

PREFERRED EDUCATION AND EXPERIENCE:

• Prior warehouse experience is helpful but not required.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Quality Gold, Inc. prohibits discrimination and harassment of its employees or applicants based on a person's age, disability, gender, gender identity or expression, sexual orientation, national origin, race, color, religion, veteran status, marital status, genetic information, or any other protected group status.


OTHER DUTIES: This job description is not intended to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Quality Gold participates in the Department of Homeland Security and Social Security Administration's E-Verify program. E-Verify