Account Manager / Designer

Account Manager / DesignerMineola, NY / Long Island - Mineola, NYOverviewSalary Range $100,000.00 - $115,000.00 Salary/year Level Experienced Position Type Full Time Job Shift Day Education Level 4 Year DegreeDescriptionEmpire & Co. is the largest commercial furniture dealer in the world, with over 80 years of experience and more than 565 full-time employees nationwide. As the leading Steelcase dealer in the United States, we support a network of over 500 manufacturers. We partner with top architects, designers, brokers, craftsmen, and manufacturers to deliver innovative, cost-effective workplace solutions that solve business challenges and activate brands.Empire & Co. is seeking an Account Manager / Designer to join our growing team supporting the Mineola, NY / Long Island market. This role is ideal for someone based on Long Island who enjoys a blend of client relationship management, workplace design, and strategic account oversight. The position will primarily support clients across Long Island, with occasional travel into our NYC office for meetings, collaboration, and team engagement as needed.In this role, you will serve as a trusted advisor to clients by managing accounts, developing workplace and furniture solutions, and delivering a high-quality customer experience from concept through execution. You will partner closely with internal teams to create thoughtful, functional environments while helping drive growth, strengthen client relationships, and expand Empire & Co.'s presence within the market.Location: Mineola, NY / Long Island (with occasional travel to NYC as needed)Schedule: Primarily supporting Long Island clients with periodic visits to the NYC officeKey ResponsibilitiesClient & Account ManagementBuild and maintain strong client relationships through proactive communication and strategic account managementServe as the primary point of contact throughout the project and sales lifecycleKeep clients informed on new product offerings, market trends, and workplace solutionsAnticipate client needs and provide thoughtful, solution-oriented recommendationsDevelop forecasts and support strategic account planningConduct client meetings, site visits, and field verification as neededEffectively communicate the Empire & Co. story, capabilities, and value propositionIdentify opportunities for ancillary products and additional servicesNegotiate with vendors where applicable to support pricing and profitabilityDesign & Product ApplicationCreate drawings and specifications in CET including topicals, furniture plans, and renderingsDevelop furniture specifications, layouts, finish selections, and digital presentation materialsPrepare installation drawings and supporting documentationConduct field measurements and inventory existing furniture when applicableRevise drawings and specifications as needed throughout project executionAssist in maintaining design department standards and project documentationCollaborate with internal teams to ensure solutions align with client goals and budgetsSales Process & Project CoordinationCoordinate with Sales Coordinators, Account Coordinators, Project Managers, and Design teams to ensure smooth project executionMonitor project progress and maintain accurate internal reporting and documentationSupport value engineering efforts and budget alignment discussions with clientsMaintain project files and tracking systems as neededAdhere to deadlines and support deliverables across multiple projects simultaneouslyMentor and support junior team members as applicableQualificationsSkills & QualificationsBachelor's degree in Interior Design, Architecture, Business, or a related field, or equivalent experienceSalary Range: $100,000 – $115,000 annually, based on experience and qualifications5+ years of experience in commercial furniture, dealership sales, account management, design, or related industry experience preferredExperience working within a commercial furniture dealership environment strongly preferredProficiency in CET, AutoCAD, and Microsoft Office SuiteKnowledge of contract furniture lines and specification processesWorking knowledge of building codes, ADA regulations, National Electrical Code (NEC), and applicable industry standardsExperience with Steelcase products preferredExperience using Hedberg for quoting is a plusAbility to read and interpret blueprints, CAD drawings, and construction documentsComfortable visiting job sites to take field dimensions and conduct furniture inventory assessmentsExcellent creative thinking, problem-solving, and attention to detailStrong organizational skills with demonstrated follow-throughExcellent written and verbal communication skillsStrong presentation skills and comfort interacting with customers, designers, architects, contractors, and manufacturer representativesAbility to manage multiple priorities and deadlines in a fast-paced environmentSelf-starter with the ability to work independently while collaborating effectively across teamsAbility to travel throughout Long Island and periodically into NYC as business needs require