Service Technician

The Service Technician position is fast-paced requiring the candidate to easily adapt to change and work both independently and as part of a team. The primary function of the position is to travel to customer’s sites to set-up, start-up, repair and technical support of machinery and equipment. 80-100% travel is expected for this position. Responsibilities Travel to customer sites for machine installation, technical service, preventative maintenance and repairs Perform equipment training sessions at customer sites Attending to the needs of the customer whenever required Complete job paperwork on a weekly basis including but not limited to onsite service reports, expense reports, final customer sign off, and more Phone support – trouble shooting customer calls and assisting with part calls Log each service request (trips and calls) in the call log ensuring detailed information is captured to maintain historical database Assist spare parts sales associates with processing part orders and quote requests Assist sales department by requesting quotes with the appropriate vendor Work on the production floor with machine build department when in-house In house machine testing prior to machine shipment Communicate with service manager documenting issues and open items upon return from customer visits Benefits and Pay Information

HRA & HSA

Company paid short-term disability coverage Optional buy-up life and long-term disability insurance Optional supplemental Accident, Hospital and Critical Illness insurances 401K and Roth with company matching after 1 year 9 paid holidays per year PTO $25–$35 per hour, based on relevant industry and/or technician experience. Requirements Knowledge and Skill Requirements A minimum of 3 years in a technical service positions preferably servicing capital equipment in the printing/label/converting/web handling industry Willing and able to travel – up to 100% of the time Willing and able to work outside normal business hours if needed – nights, weekends and holidays may occasionally be required by customers Willing to travel internationally if needed; willing to obtain a valid passport Holds and maintains a valid driver’s license and car insurance Well versed with machine electrics/controls: AC & DC circuits, AC & DC drives, three phase motors, pneumatics, and PLC’s Mechanically inclined (previous machine assembly experience a plus) Passionate about customer service and satisfaction; strong communication skills Maintains a professional appearance and positive attitude Articulate and good telephone manner Keen eye for attention to detail and ability to follow procedures Strong sense of initiative and a “can do” attitude Ability to work independently and as part of a team including outside the service department Experience in the following programs/processes is required Microsoft Office including Word, Excel and Outlook Adobe Reader and/or Acrobat Experience in the following programs/processes is not required, but a plus Ability to read electrical, mechanical, hydraulic and pneumatics diagrams #J-18808-Ljbffr Paylocity