Helpdesk Technician II
Virtual Vocations Inc
Providing professional end-user support, the full-time Helpdesk Technician II will resolve technical issues via telephone, email, or web submissions while managing ticket distribution and tracking incidents in a remote environment. Key responsibilities Deliver end-user support by troubleshooting and resolving technical issues through various communication channels Track and manage incidents and calls, ensuring timely and accurate data entry into the database Distribute tickets in the queue and monitor aging tickets for prompt resolution Required qualifications Bachelor's degree or vocational training in IT-related fields is preferred Minimum of two years of college education or completion of a Diploma/Certificate course At least two years of technical support experience Familiarity with PC hardware and software troubleshooting Experience with ticketing systems is a strong advantage
Vacancy posted 5 days ago
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