Desktop Technician

Job Description

Job Description

ABOUT MAINSTAY 

Mainstay Technologies is a mission-driven, fast growing company that provides IT and Information Security services to organizations throughout New Hampshire and Northern Massachusetts. We care deeply about our clients and about our company—our culture is one of our strongest assets.  We believe in “conscious capitalism”— a business model that balances all stakeholders and seeks to provide ever-increasing value to our clients, team members, community, vendors, and the environment.  Our mission is to always  give more than we get by creating value and having a positive impact at every turn. 

We are in an exciting and evolving industry with significant opportunities ahead. We love what we do, and we are growing! In New Hampshire, we’ve been recognized as one of the  Best Companies to Work For and  Coolest Companies for Young Professionals . Demonstrating the excellence of our team, Mainstay has also won “Best of Business” for Managed IT Services , the  Torch Award for Marketplace Ethics , and we’ve made the  Inc. 5000 List for fastest growing companies several times. 

Our clients typically have a staff of 15-300 happy professionals and look to us for technology and security leadership, guidance, and service delivery. We provide the service of a full IT department and a full Information Security/Compliance department.

ABOUT THE POSITION  

Your future at Mainstay has endless potential! Mainstay Technologies is looking for the entry-level professional who loves technology and people. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when flexing between varied tasks, and committed to growth.  The Desktop Technician works on a team to deploy new workstations, provide on-site support for clients, troubleshoot initial issues, and deliver top-quality service both in the office and at client sites. As a member of the team, you’ll be immersed in a culture of mutual support, collaborative problem solving,  learning/development, and comic relief.  

This is a growth-oriented role. As a qualified applicant, you will bring solid Windows and desktop experience (and ideally, education). Once in this role, certifications are paid-for, continuous training is provided, significant experience is gained, and a growth track is outlined. 

WHAT YOU WILL BE DOING

• Installing new Windows computers at client sites
• Transferring data, setting up applications, and making it a seamless transition for the client, with as close to 100% accuracy as possible
• Answering client questions, assisting them with their technology.
• Resolving issues quickly and efficiently, and helping our clients get back to their work, with technology that works effectively.  Dealing with Level 1 issues and troubleshooting, supported by the team
• Working in an advanced ticketing system and RMM (ConnectWise).

QUALITIES YOU SHOULD HAVE

• Strong interpersonal skills: enjoy relating with staff & clients.
• Solid problem-solving skills: be able to take a challenge and break it down.
• Committed professionalism: showing up on time, working hard, and no office politics!
• (We have each other's backs and are committed to helping one another succeed)
• Deal maturely with the pressures of the job and take ownership over your own work. (We do not micromanage - instead setting goals and providing resources and support)
• Enjoy working as a team.
• Commitment to career and personal growth, willing to put in the time for extra training.
• Ability to flourish in a fast-paced environment.
• Multi-task with exceptionally high consistency and attention to detail.
• Excellent technical aptitude, with an ability to learn quickly.

TECHNICAL QUALIFICATIONS & SKILLS REQUIRED

• Significant experience troubleshooting or working with Windows computers.
• Understanding of basic network protocols. Experience supporting a network a plus.
• Formal education preferred – associates, bachelors, and/or industry certifications.

LOCATION SPECIFICS  

With New Hampshire offices in Belmont and Manchester, this position can choose to work out of either office. This role is currently working remotely. Preferred applicants are local to the area or may already be intentionally relocating. 

SALARY & BENEFITS

This is a full time, salaried position with a full benefits package, including 75% of medical costs covered for the entire family. Benefits also include: 401(k) with 3% match, training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs), laptop, smartphone, charitable program, 3 weeks of starting PTO (4 weeks after 2 years), and long-term sabbatical benefit.

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