Senior Sales Support Representative

Job Title:  Senior Sales Support Representative 

Location: 100% onsite in Rochester with 10% travel to Buffalo

Employment Type:  Direct Hire

Industry:  Fall protection

Compensation:  Up to 70,000K, DOE

Schedule:  Monday-Friday 830AM to 5PM

About the Opportunity:  You help manage the process from the time a customer places an order through final delivery. This role combines sales support, order management, project coordination, vendor management, and customer communication. You will work closely with the sales team, customers, vendors, and internal teams to make sure orders are processed accurately, timelines are met, and projects stay on track. You will report to the General Manager and play an important role in keeping the sales and fulfillment process organized and efficient. 

Why You'll Love Working Here:

*Supportive, team-driven culture that values collaboration, transparency, and accountability

*Opportunity to grow your career with a global workforce solutions leader serving multiple industries

*People-first environment that encourages employees to bring their authentic selves to work

*Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do:

• Manage the post-sale process from order entry through final delivery.
• Process orders and purchase orders, reviewing pricing, margins, inventory, and product details for accuracy.
• Coordinate project timelines, lead times, shipping, deliveries, technical documents, and BOMs.
• Communicate updates and expectations with customers, sales teams, vendors, and internal departments.
• Manage vendor relationships, including pricing, product availability, inventory, and resolving delays.
• Coordinate freight and deliveries, including LTL, FTL, and flatbed shipments.
• Monitor the open order bank, identify potential issues, and proactively find solutions.
• Track projects and ensure orders stay on schedule and aligned with customer expectations.
• Maintain accurate product information and updates within company systems.
• Work closely with sales, vendors, and management to keep the order process running smoothly.

Job Requirements

What You'll Bring:

3+ years of experience in sales support, order management, project coordination, purchasing, or a related role.

Strong organization, communication, follow-up, and problem-solving skills.

Ability to manage multiple orders and projects at once.

Strong attention to detail and ability to meet deadlines.

Experience with CRM, ERP, e-commerce, or order management systems is a plus.

What Sets You Apart:

Additional Information:

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By ing for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may . Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.