Bilingual Customer Service Representative

Job Description

Job Description

Customer Service Representative 

 

Shift/Hours: Monday - Friday, 7:30 AM - 4:30 PM

Pay Rate: $22-25/hr., plus bonuses (individual, and team-based) based on sales metrics.

Location: Denver, CO 80216

Experience: 1 year of Customer-facing experience is required.

 

Our client is the world’s largest supplier of small-quantity metals with locations across the U.S., Canada, and the U.K. They provide over 8,000 metal products to businesses and consumers, earning a reputation for fast, friendly, and knowledgeable service. As a Customer Service Representative, you’ll be on the front lines, engaging with customers, identifying their needs, and delivering tailored solutions that drive sales and build long-term relationships.

Customer Service Representative Job Duties to include:

• Identify customer needs and recommend the right metal products, value-added services, and cutting solutions. Build rapport to create repeat business and long-term relationships.
• Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up.
• Recognize opportunities to generate sales leads and new customer development.
• Provide accurate pricing, prepare quotes, follow up on leads, and close sales. Process orders and manage transactions with precision.
• Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets.
• Entering and updating customer information into our ERP software, in a timely manner.
• Accepting cash and taking credit/debit card payments.

Customer Service Representative Requirements to include:

• Minimum one year of proven customer service experience.
• Ability to Spend your day on your feet, moving between our sales counter, the office, and the shop floor to assist customers from trade professionals to do-it-your-selfers.
• Computer skills such as MS office, etc. a definite asset.
• Clear communication and effective listening skills.
• Exceptional telephone skills and etiquette.
• Fluent in written and spoken English.
• Strong math skills; mathematically inclined.

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay
• Sick Pay

 

Join Us.

PrideStaff Company Overview

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

\nCompany Description

Expand your skills. Achieve your goals. Cultivate your career.
At PrideStaff, we partner with extraordinary, diverse individuals to innovate, make an impact, and drive meaningful change - in our company, in our employees' careers and in the lives of the individuals and communities we serve nationwide.

Company Description

Expand your skills. Achieve your goals. Cultivate your career.\r\nAt PrideStaff, we partner with extraordinary, diverse individuals to innovate, make an impact, and drive meaningful change - in our company, in our employees' careers and in the lives of the individuals and communities we serve nationwide.