Branch Banking Client Consultant I (Part time)

Position Title Branch Banking Client Consultant I (Part time) Location Grandville, MI 49418 Job Summary Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Job Responsibilities Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve them in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including but not limited to referrals. Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Perform special projects, and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards and complete required compliance trainings. Maintain compliance with applicable federal, state and local laws and regulations. Job Requirements High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent minimum. 0 – 3 years of customer service and sales experience. Preferred: Experience in financial services industry. Job Competencies Action‑oriented— enjoys working hard, is action oriented, full of energy, and takes challenges enthusiastically. Business Acumen—knows products and understands our sales process, aware of how strategies and tactics work in the marketplace, and motivated by customer needs. Approachability—easy to approach and talk to, warm, pleasant, gracious, and sensitive to interpersonal anxieties, building rapport well. Problem Solving—uses rigorous logic and methods to solve difficult problems, probes all sources for answers, sees hidden problems, and provides honest analysis. Priority Management—spends time on what is important, eliminates roadblocks, creates focus, and values time to get more done efficiently. Relationship Building—builds and maintains effective relationships with stakeholders, aligns efforts with enterprise goals, and delivers tailored solutions to enhance the client experience. Physical Demands (ADA) No unusual physical exertion is involved. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Your starting base pay will be determined based on location, experience, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. #J-18808-Ljbffr