ISO and Quality Manager

JOB SUMMARY

The ISO and Quality Manager is responsible for establishing, implementing, maintaining, and continually improving the organization's Quality Management System (QMS) in accordance with ISO requirements. This role ensures compliance with customer, regulatory, and organizational standards while leading audits, corrective actions, and risk-based quality initiatives. Drives a culture of quality, accountability, and continuous improvement across all functions.

Duties & Functions

Essential:
• Establish, implement, maintain, and continually improve the organization's Quality Management System (QMS).
• Ensure QMS processes align with organizational strategy, business objectives, ISO and customer requirements.
• Maintain and control documented information, including policies, procedures, process maps, and records.
• Serve as the primary point of contact for certification, surveillance, and recertification audits.
• Plan, coordinate, execute and support internal and external audits.
• Identify, document, and ensure timely closure of nonconformities and corrective and preventive actions.
• Monitor changes to ISO standards and ensure ongoing compliance.
• Promote risk-based thinking and preventive actions across the organization.
• Lead root cause analysis and CAPA activities using established quality tools.
• Identify opportunities for process improvement and operational excellence.
• Track, analyze, and report quality KPIs and performance metrics.
• Develop and manage the internal audit program, including training and oversight of internal auditors.
• Prepare and present quality performance data for management review meetings.
• Ensure actions from management reviews are implemented and tracked to completion.
• Develop and deliver ISO 9001 and quality-related training programs.
• Promote quality awareness, accountability, and compliance across all functions.
• Collaborate with operations, supply chain, engineering, customer service, and leadership teams.
• Support customer audits and respond to quality-related inquiries.
• Manage supplier quality requirements and performance, where applicable.
• Lead and manage additional certified or formal management system projects as required.
• Perform other duties as requested by management

Competencies
• CONTRIBUTES TO TEAM SUCCESS - Actively participates as a member of a team to move the team toward the completion of goals and support growth.
• INITIATES ACTION - Demonstrates ability to take prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.
• QUALITY ORIENTATION - Demonstrates ability to accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• SAFETY AWARENESS - Demonstrates ability to identify and correct conditions that affect employee safety, upholding safety standards.
• WORK STANDARDS - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing

QUALIFICATION STANDARDS

Education & Experience:
• Bachelor's degree in Quality, Engineering, Business, Operations Management, or a related field.
• Minimum of 5 years of experience in quality management or quality assurance. Experience in the logistics or supply chain industry experience preferred.
• Hands-on experience implementing, maintaining, or improving an ISO 9001 Quality Management System.
• Proven experience leading audits and corrective action programs.
• Strong knowledge of ISO 9001:2015 & 2026 requirements.
• Experience with root cause analysis tools (e.g., 5 Whys, Fishbone).
• Strong analytical, documentation, and report-writing skills
• Ability to influence cross-functional teams without direct authority.
• Excellent written and verbal communication skills.
• Detail-oriented with a continuous improvement mindset.
• ISO 9001:2026 Lead Auditor or Internal Auditor certification preferred.
• ASQ Certified Quality Manager (CQM) or equivalent certification preferred.

Physical requirements:
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; frequently required to walk, stand, talk, hear, reach with hands and arms and occasionally required to sit.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision and the ability to adjust focus.