RESERVATIONIST - HOURLY (FULL TIME)

Reservationist - Hourly Location: 945 Madison Avenue, New York, NY 10021. Online applications accepted only. Responsibilities Manage high-volume incoming reservation calls with warmth, professionalism, and efficiency. Coordinate dinner reservations through Resy while maintaining accurate guest profiles, notes, preferences, and visit history. Assist guests with reservation requests, special occasions, dietary restrictions, cake orders, and dining inquiries. Confirm reservations and communicate restaurant policies, including dress code, cancellation policies, seating timelines, and party requirements. Identify and properly handle VIPs, notable guests, concierge requests, and repeat clientele. Work closely with management, events, and floor teams to ensure seamless guest experiences. Coordinate large party and private dining inquiries with the Events Department. Maintain detailed records of guest interactions, holds, double bookings, and special requests. Prepare daily guest reports, VIP summaries, and operational communications for service teams. Handle guest concerns, escalations, lost & found inquiries, and post-dining follow-up with professionalism and discretion. Qualifications Prior upscale dining experience required. Strong communication and interpersonal skills supporting a collaborative, team‑oriented environment. Experience working in a high‑volume fine dining environment preferred. Compensation Fixed Pay Rate: $35.00 per hour. Benefits Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Medical, Vision, Life Insurance/AD, Disability Insurance, Employee Assistance Program, Flexible Spending Accounts (FSAs) Equal Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The Company reserves the right to modify or change the essential functions of the job based on business necessity. #J-18808-Ljbffr Compass Group USA