Customer Service Representative - HR Specialist

Client Services Representative - Payroll Specialist

AllianceHCM in The Woodlands, TX is looking to hire a full-time Client Services Representative / Payroll Specialist to support our clients with various human resources-related tasks. Are you friendly, personable, and customer service-oriented? Do you want the opportunity to gain valuable experience in the technology industry? Would you like to join a trusted, industry-leading tech company that values the contributions of its employees? If so, please read on!

This customer service position earns a competitive wage. We provide excellent benefits, including 100% paid for medical, dental, vision, long-term disability, life insurance, a 401(k) with company match, profit sharing, a rewards and recognition program, professional development, and team building activities. If this sounds like the right human resources opportunity for you, apply today to join our technology company!

Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., our goal is to constantly innovate and create best-in-class HCM solutions.

At Alliance, our employees enjoy more than rewarding work and competitive compensation. By joining us, you become part of a team that supports and celebrates your success. We encourage everyone to push the boundaries of what's possible and test new ideas. As part of our team, you'll go as far as you want and have fun doing it.

A Day in the Life of a Client Services Representative / Payroll Specialist

As a Client Services Representative and Payroll Specialist, you're responsible for supporting our clients with the applicant tracking, onboarding, employee self-service, payroll, and human resources systems provided by our company. You help clients maintain their employee payroll records, time and attendance information, new hires, terminations, benefits, deductions, and support orders. Using your exceptional customer service skills, you maintain strong relationships with clients by ensuring all tasks are completed accurately and resolving any issues.

In addition, you process full-cycle payroll from time and attendance, file feeds, and time sheets. You consistently communicate with clients either on the phone or via email while maintaining a professional demeanor. As needed, you seek out ways to increase efficiency, learn new skills, and suggest any beneficial improvements to our processes. You're quick to assist with any special projects that come your way and keep our HCM software running smoothly. You enjoy being in a position that helps people every day, which is why you thrive as a Client Services Representative!

Qualifications for a Client Services Representative / Payroll Specialist

• 3+ years of customer service-related experience in payroll, human resources, benefits, human capital management (HCM), or SaaS
• Proficiency with computers, including Windows Office programs and CRM Salesforce
• Proficiency in basic system problem resolution
• A passion for excellent customer service

Bilingual would be a plus, but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Are you able to keep a cool head under pressure? Can you maintain a friendly attitude while working in a fast-paced environment? Are you highly organized and attentive to detail? If yes, you might just be perfect for this human resources position with our technology company!

Work Schedule for a Client Services Representative / Payroll Specialist

This full-time position works during the day with occasional weekend work and overtime.

Are you ready to join our team? If you feel that you would be right for this customer service job with our technology company, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!