Senior Engineer, Application Support

Support applications and systems for payments and transaction processing Provide daily technical support for TCH platforms and payment systems Monitor systems and identify, triage, log, analyze, and resolve issues Support CHIP payment activities and elevate issues to third-level support groups Provide 24x7x365 support for system alerts, critical and major escalations Train co-workers and technical support teams for operational and application support activities Identify operational improvements through automation, optimization, and process enhancement Oversee incident triage, escalation, and resolution for business applications and payment systems Support projects and collaborate with internal teams on VHIPS technical support matters Manage and implement changes and releases, including weekend maintenance activities Coordinate and participate in disaster recovery exercises Contribute to development and assume the Problem Manager role Ensure incident tickets with open escalation assignments are addressed promptly Transition technology into and out of the data center according to Asset Management processes Assist with TCH and Operations projects Lead the team in the absence of the manager Requirements Bachelor's degree or equivalent combination of education and experience Strong analytical, troubleshooting, and problem-solving skills Experience providing application support in a fast-paced, high-availability production environment Experience supporting payment systems, transaction processing platforms, and operational workflows Experience handling system incidents, payment investigations, technical escalations, and support activities Ability to manage multiple priorities and perform effectively under pressure Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to work independently, make sound decisions, and collaborate across cross-functional teams Ability to lead the team in the absence of the manager Technical expertise supporting Windows and Linux environments Knowledge of network technologies Experience with IBM MQ, Connect:Direct, and SFTP Commitment to operational excellence, platform stability, and service reliability Availability for a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance Preferred: experience supporting real-time payments, ACH, wire, or other financial transaction processing systems Preferred: experience driving operational improvements through automation and process optimization Preferred: experience with disaster recovery planning, testing, and execution Preferred: knowledge of ITIL Incident, Problem, and Change Management processes Preferred: experience managing application releases and production changes Preferred: experience mentoring team members or serving as a technical lead Preferred: experience in financial services, banking, or payments Core Competencies Demonstrates expertise in supporting payment systems and transaction processing platforms, with a strong focus on incident management, operational improvements, and technical support in high-availability environments. Capable of leading teams and collaborating across functions to ensure service reliability and platform stability. Highest-signal resume keywords Application Support Incident Management Payment Systems Support Windows and Linux Environments Operational Improvements ATS Optimization Keywords Hard Skills Troubleshooting Problem-Solving Technical Support System Incident Handling Automation Process Optimization Disaster Recovery Planning Change Management Real-Time Payments Financial Transaction Processing Soft Skills Analytical Skills Attention to Detail Organizational Skills Communication Skills Team Leadership Industry Keywords Financial Services Banking Payments ITIL Tools & Technologies IBM MQ Connect:Direct SFTP Network Technologies #J-18808-Ljbffr Jobtailor