Director of Operations

Director of Operations

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

Key responsibilities include:

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet's mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

Qualifications include:

• Demonstrated experience working with individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
• 3–5 years of proven management experience in human services or related field
• Strong communication, organizational, and computer skills
• Valid driver's license and an acceptable driving record
• Certification in Medication Administration (MAP)

Perks & benefits include:

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

Why work with us?

Because what we do changes lives—and so will you. As part of a passionate team on the frontlines of recovery, you'll find not just a job, but a calling.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Compensation: $60,000.00 - $66,160.00 per year

ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!

At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.

And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.