Senior Analyst - East Coast SCM Team 2

Senior Analyst, East Coast SCM Team 2

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America strives to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customer's needs using the latest information systems and advanced technologies.

The Senior Analyst, East Coast SCM Team 2 position will be responsible for freight forwarding operations. Primary duties of this role will include customer relations, coordinating ocean services, air import and export services, inland freight services, warehouse and distribution services, updating database systems, operational reporting to the Manager, and ad-hoc project support.

Responsibilities

• Inbound & Outbound Freight Forwarding Daily Operations Support
• Work with various clients, vendors, agents, and airlines to process import/export shipments accordingly
• Populate and update systems and track shipments
• Monitor and support freight moves with carriers and inland freight providers
• Prepare required shipping documents including BL, AWB's, POD's, Delivery Orders, Authority make entry, truck bills, etc
• Develop knowledge of all modes of transportations
• Daily Coordination with Customers and Agents
• Provide assistance with customer/agents inquiries
• Monitor inbound/outbound shipments for timely release, pick ups and deliveries
• Handle customer shipment routing requests, and assign approved service provider for transportation based on carrier matrix and other factors
• Ensure carriers, vendors compliance with customer requirements

Customer Service

• Prepare required documents including commercial invoices, etc as requested by the customer
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels

Compensation Range

$55,000 - $65,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short and Long Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

• Excellent written and verbal communication skills Required
• Intermediate-level of MS Excel Required
• Problem-solving and critical thinking ability Required
• Detail oriented Required
• Experience with MS Word, MS Outlook, and MS PowerPoint Required
• Self-starter that can operate under minimal supervision Required

Education & Experience

• High School Diploma/G.E.D Required
• Bachelor's Degree Preferred
• 2-5 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management, Customer Service Required

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift a maximum of 15 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

• Typical office environment with low-level noise exposure
• The position is located in the Duluth, GA Office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.