Strategic Account Specialist

Strategic Account Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Summary Of Role

The strategic account specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The strategic account specialist also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer.

Shift details: Must be able to work 8:30am-5:30pm MST

Responsibilities

• Provide all facets of customer service. This includes high volume phone support and response to email inquiries, in a timely and professional manner.
• Service customer calls, emails and faxes by responding to general inquires, concerns and requests.
• Reconcile potentially damaged and lost shipments. Including processing product returns and credits.
• Provide accurate information regarding products, pricing, services, policies and procedures.
• Maintain detailed records of customer interactions/communications in CRM (Orbit) system.
• Maintains frequent contact with internal and external customers to address all issues with assigned area of responsibility.
• Analyze and investigate customer issues by taking the appropriate action in a professional and timely manner.
• Complete assigned special tasks.

Education

• High school diploma or equivalent is required; bachelor's degree is preferred.
• Customer service background is preferred; veterinary clinic experience is desirable.

Skills And Knowledge

• Strong verbal and written communication skills.
• Intermediate or advanced Excel skills are required and a proficiency with Word and Outlook is needed.
• Ability to deal with stressful situations as they arise.
• Communicates effectively: Communicates thoughts, ideas, information, and messages completely and accurately; composes and creates documents with language and format appropriate to the subject matter; strong attention to detail; and checks, edits, and revises writing for correct information. Strong customer service interpersonal and decision-making skills.
• Teamwork: Make effort to seek others' input; willingly collaborates and cooperates with others in the organization; develops effective working relationships with key associates within both the company and suppliers.
• Take initiative: Assumes responsibility for necessary actions or problem resolution when accountability is not clear; appropriately initiates behavior on projects or other initiatives without requiring explicit management direction or guidance; knows when management involvement is required and seeks it out.
• Problem solving: Recognizes that a problem exists; identifies possible reasons for the discrepancy and devises and implements a plan of action to resolve it.
• Organize and maintain information: Organizes processes and maintains information in a systematic fashion. Strong organizational skills with emphasis on attention to detail and accuracy.
• Flexible/adaptable: Views change or problems as an opportunity to grow professionally and to develop new and better ways to do things; adjusts readily to alternations in routine; copes effectively with changes in scope of type of work.