HVAC Counter Sales I

Job Title: Counter Sales I Full Time / Non-Exempt Location: Louisville, KY Reports To: Branch Manager Job Summary Counter Sales position that includes answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading items in customers’ vehicle, and delivering a product to customer location. Uses all available resources to locate products. Maintains self-service area and creates and maintains branch displays. Requires good interpersonal skills to service customers in the branch, on the telephone, or at the delivery site. Pre-employment screening is required. Responsibilities Process customer orders, maintain communication with customers, and provide all necessary updates in a timely manner. Complete customer sales by means of data entry, product verification, and payment collection. Provide expert-level customer service through effective communication efforts in person and by telephone. Perform warehouse duties including shipping and receiving, order processing, delivery, and inventory. Handle difficult situations with diplomacy and tact. Work productively with a wide range of people. Recommend alternate products based on cost, availability, or specifications. Build and maintain professional relationships with customers. Multi-task to complete all responsibilities and duties in a timely and productive manner. Preferred Qualifications Basic understanding of Heating and Cooling systems (matrix). Knowledge of basic math skills. Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items. Heavy lifting. Knowledge of material handling equipment to safely move products weighing more than 70 pounds. Valid driver’s license with a safe driving record; ability to operate manual transmission if applicable. Work Environment Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position. Successful completion of pre-employment screens is required and the employee must be 18 years of age to operate a forklift. Benefits Medical Insurance Dental Insurance Vision Insurance Prescription Plans Wellness Discounts through Blue365 Access to 24-Hour Nurse Advice Hotline Employee Assistance Program 401(k) Life and AD&D Insurance Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents Short- and Long-term disability Critical Illness/Accident Insurance/Hospital Indemnity Insurance Employee Discount Employee Uniform Program Access to Working Advantage- Discounts on Entertainment, Shopping and MORE! Access to LifeMart- Discounts on Hotels, Apple Products and MORE! Career Advancement Opportunities & On-site training courses Weekly Pay- Every Friday #J-18808-Ljbffr R E Michel CO