nCino / Salesforce Admin - Commercial Systems Analyst

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

The Systems Analyst is responsible for the technical and functional administration of systems and third-party integrations supporting assigned business units. This role evaluates, develops, implements, and supports technology solutions that enhance operational efficiency, improve processes, and meet business needs. The Credit Systems Analyst serves as the lead resource for system-related projects, collaborating closely with cross-functional departments and vendors to maintain system performance, resolve issues, and drive continuous improvement.

Essential Functions

• Systems Administration & Support:
  • Administers, maintains, and optimizes credit systems and third-party integrations to ensure system reliability, performance, security, and data integrity.
  • Leads system implementations, upgrades, enhancements, and maintenance activities in partnership with business units, Information Technology, and vendors.
  • Serves as the primary subject matter expert and escalation point for system-related issues, providing user support, training, and guidance.
  • Manages system configurations, user access, and security permissions in accordance with established policies, procedures, and best practices.
  • Coordinates and executes testing, validation, and deployment activities to ensure successful implementation of system changes and releases.
• Business Analysis & Process Improvement:
  • Assists in the development, writing and updating of procedures and policies on related systems, software, and products.
  • Tracks all system changes, accomplishments, and backlog items.
  • Ensures regulatory compliance requirements are tested and implemented according to the credit union guidelines.
  • Works closely with other departments in the testing and scheduling of all system releases, new products, and marketing campaigns.
  • Works in the testing and process mapping environment to ensure systems are free of error before transitioning products into production.
  • Manage permission access and user capabilities in accordance with security best practices.
  • Works with others to develop, analyze, prioritize, and organize requirement specifications and data mapping for data integrations, developers, and testers to follow.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

• College degree or technical training, preferred
• 3+ years of relevant systems experience (nCino preferred), including knowledge and experience with financial institution software programs, required
• Previous lending experience, preferred

Technical or Specialized Knowledge/Skills:

• Exceptional problem-solving and communication skills
• Strong customer service focus and relationship skills
• Attention to detail and accuracy
• Ability to prioritize multiple tasks, deadlines, and activities
• Ability to work occasional evenings and weekends as needed
• Ability to work with all levels of employees
• Ability to work alone or with little supervision
• Willingness to pursue further education in meeting business needs

Additional Information

PAY RANGE: $78,000 to $90,000 (S15), plus 10% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.



BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 10/05/2026. Please submit your application at your earliest convenience to be considered.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.