Head of TPA Technical, Liability & Workers Compensation Claims, Americas

Head of TPA Technical, Liability & Workers Compensation, Americas

USA

As the Head of TPA Technical – Liability & Workers' Compensation, Americas you will play a critical role in leading a team of experienced claim professionals that handle TPA technical claims oversight and support multiple AXA XL business units across the Americas that handle liability and workers' compensation coverage. You will be a key subject matter expert and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices.

AXA XL is a strategic, hands-on Head of TPA Technical to lead technical management and governance of Third-Party Administrator (TPA) handled claims for Liability and Workers' Compensation claims across the Americas. This executive will set the technical strategy, ensure best-practice claim handling, manage TPA relationships and spend, drive data-driven decision making, and cultivate high-performing teams. The role requires deep expertise in multi-state liability and WC claims, strong vendor management, regulatory awareness, and the ability to collaborate across Underwriting, Actuarial, Claims Legal, Compliance, and other key partners. You will directly manage four Managers who run the day-to-day TPA technical activities.

What you'll be doing

What will your essential responsibilities include?

• Provide line leadership for Managers and their teams that manage TPA technical oversight for high-value liability and workers comp claims across the Americas.
• Lead with a focus on technical excellence: coverage analysis, investigation, evaluation, reserving, and resolution, ensuring compliance with state and federal requirements.
• Work with our Claims Account Management team to govern TPA relationships and performance: onboarding, vendor management, audits, service levels, and cost containment.
• Collaborate with Internal Stakeholders (Underwriting, Actuarial, Claims Legal, Compliance, Regional Practice Leaders) to optimize outcomes, control claim expense, and align on exposure and strategy.
• Drive data-driven decision making: establish and monitor KPIs/dashboards, identify trends, and provide transparent reporting to leadership and external stakeholders.
• Lead continuous improvement to standardize processes, leverage technology, and enhance customer service for policyholders and brokers.
• Manage risk across TPAs, including governance, privacy, data security, and regulatory compliance.
• Represent AXA XL externally as a trusted technical leader on liability and WC claim strategies; engage with TPAs, brokers, and clients as needed.
• Oversee day-to-day claim operations: approve coverage determinations and referrals, and coordinate with Claim Legal or outside counsel when required.
• Ensure consistent application of AXA XL policies and governance across claims; manage reserve and settlement authority within defined parameters.
• Monitor and optimize TPA spend; drive vendor management and procurement practices.
• Lead talent development, coaching, performance management, and succession planning for the four Managers; foster collaboration and continuous improvement.
• Stay current with evolving regulations and industry standards; implement risk mitigation and process improvements to protect AXA XL's reputation and financial strength.

You will report directly to the Head of Casualty Claims, Americas

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Demonstrated leadership in diversified claims environments, with deep experience in liability and WC claims management, including high-value or complex matters; proven ability to lead multiple managers.
• Proven ability to negotiate, settle, and resolve complex files; analytical and judgment skills; capable of working independently with a sense of accountability.
• Proficient knowledge of multi-jurisdictional insurance coverage law and claim regulations; committed to ethical standards and high levels of professionalism.
• Effective coaching and people-management capabilities; able to set expectations, develop talent, and hold people accountable for performance across four managerial teams.
• Excellent verbal and written communication; ability to influence internal and external stakeholders at all levels.
• Robust organizational and time-management skills; adaptable to a fast-paced environment with multiple concurrent priorities.
• Strategic thinker with a track record of driving continuous improvement, process optimization, and technology-enabled changes.
• Effective collaboration and relationship-building skills to work effectively with underwriting, actuarial, legal, compliance, TPAs, brokers, and customers.
• Education: Undergraduate degree required; law degree or professional designations (e.g., CPCU, ARM) preferred. State adjuster licenses or equivalent credentials often required.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL . AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL .

(If needed) Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

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