ServiceNow Developer

Job Description: DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. We are seeking an experienced ServiceNow Developer to design, develop, configure, and implement scalable solutions on the ServiceNow platform for SmartApps. The ideal candidate will have hands-on development experience in ServiceNow Customer Service Management (CSM) or Financial Services Operations (FSO) , along with a strong understanding of platform capabilities, application development, workflow automation, and system integrations. In this role, you will collaborate with business stakeholders, architects, and cross-functional teams to translate business requirements into technical solutions aligned with the SmartApps product roadmap. You will contribute to the delivery of high-quality, maintainable, and secure applications while following ServiceNow development best practices.

Roles & Responsibilities

1. ServiceNow Development and Configuration

• Design, develop, configure, and maintain ServiceNow applications, modules, and platform components, with a focus on CSM or FSO.
• Build and enhance workflows, Flow Designer flows, playbooks, catalog items, forms, fields, client scripts, business rules, UI policies, and other platform capabilities.
• Implement solutions aligned with business requirements, technical specifications, and the SmartApps product roadmap.
• Follow ServiceNow development standards and best practices to ensure scalability, maintainability, security, and performance.

2. System Integration

• Design, develop, and maintain integrations between ServiceNow and internal or third-party systems using REST and SOAP APIs.
• Leverage Integration Hub and related integration capabilities to automate business processes and enable seamless data exchange.
• Troubleshoot integration issues and ensure data consistency, reliability, and security across connected systems.

3. Application Customization and Enhancement

• Develop custom functionality using JavaScript and ServiceNow scripting capabilities.
• Customize user experiences and application components using appropriate web technologies, including HTML and CSS, where applicable.
• Evaluate platform-native capabilities and reusable components before implementing custom solutions.
• Identify opportunities to improve existing applications, workflows, and processes.

4. Data Management

• Configure and manage data imports, exports, mappings, and transformations.
• Maintain data quality, integrity, and consistency across ServiceNow applications.
• Support data validation, migration, and troubleshooting activities as required.

5. Testing, Troubleshooting, and Support

• Diagnose and resolve application defects, configuration issues, and production incidents.
• Perform unit testing, integration testing, regression testing, and other relevant quality assurance activities.
• Develop and maintain automated tests using the Automated Test Framework (ATF), where applicable.
• Support deployments and post-release validation to ensure the stability and reliability of delivered solutions.

6. Documentation and Collaboration

• Create and maintain technical documentation covering application design, configurations, integrations, customizations, and deployment procedures.
• Collaborate with product owners, business analysts, architects, QA teams, and other developers to deliver solutions that meet business expectations.
• Participate in Agile ceremonies, technical reviews, and solution design discussions.
• Provide technical guidance and contribute to continuous improvement across the development lifecycle.

Required Qualifications and Skills

• 7–9 years of relevant experience in software development, including substantial hands-on experience with the ServiceNow platform.
• Mandatory: ServiceNow Certified System Administrator (CSA) certification.
• Mandatory: Hands-on ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO).
• Strong knowledge of ServiceNow platform architecture, application development, configuration, scripting, and development best practices.
• Proficiency in JavaScript and experience developing ServiceNow scripts, business rules, client scripts, and other platform components.
• Knowledge of REST/SOAP APIs, system integrations, and Integration Hub.
• Knowledge of or a relevant micro-certification in at least one of the following areas:
• Playbooks
• Flow Designer
• Now Assist / AI capabilities
• Platform Analytics
• Predictive Intelligence
• Service Portal
• Service Catalog and Catalog Items
• Automated Test Framework (ATF)
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Ability to work collaboratively with cross-functional teams and translate business requirements into effective technical solutions.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD).
• Relevant ServiceNow Certified Implementation Specialist (CIS) certification.
• Experience with UI development using React or related front-end technologies.
• Experience working in Agile/Scrum development environments.
• Familiarity with CI/CD pipelines, source control, application deployment, and integration testing.
• Experience with automated testing, performance optimization, and secure application development.
• Exposure to AI-enabled workflows, intelligent automation, or analytics capabilities within the ServiceNow ecosystem.

Success Criteria

• Deliver high-quality ServiceNow solutions aligned with business requirements and the SmartApps product roadmap.
• Build reliable integrations and maintain data integrity across connected systems.
• Ensure developed applications meet established standards for performance, security, maintainability, and test coverage.
• Contribute to timely delivery, continuous improvement, and the overall quality of the SmartApps platform.

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