Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2019 after spending four years working for a State Farm agent, an experience that inspired me to build a place where customers feel supported and team members feel valued.

Our office now includes eight team members, and my wife (who works alongside me) helps keep our agency running like the close-knit, family-centered environment we’re proud of. We’re active in our community through our church and by supporting groups such as Helping Hands foster organization and the Feed My Sheep food pantry.

We offer additional PTO, office bonuses, free snacks, occasional team lunches, health benefits, work–life balance, and a hiring bonus to help our team thrive personally and professionally. We’re looking for people who are reliable, adaptable, self-motivated, compassionate, and genuinely driven to help others. It’s the kind of place where people show up for each other, and where the right person can truly build a meaningful career.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Shaffin Wegener - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.