Microsoft Dynamics 365 Enterprise Practice Director - CE + F&O

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Microsoft Dynamics 365 Enterprise Practice Director – CE + F&O based in the United States.

Overview

As the Microsoft Dynamics 365 Enterprise Practice Director, you will lead the strategic direction, operational performance, growth, and profitability of an enterprise consulting practice spanning Customer Engagement (CE) and Finance & Operations (F&O) across North America. You will drive a fundamental transformation toward an AI-first business model, embedding Microsoft Copilot, Azure AI, and intelligent automation into client solutions and service delivery. Combining executive leadership with commercial expertise, you will oversee financial performance, strengthen client relationships, and build high-performing teams across a global, matrixed organization. You will help shift the business from traditional time-based consulting toward scalable, industry-specific intellectual property, recurring revenue, and outcome-driven solutions. Working closely with sales, delivery, finance, and talent leaders, you will establish clear priorities, accelerate execution, and promote accountability at every level. This is a high-impact leadership opportunity for a commercially minded, technology-focused executive who thrives in complex environments and wants to shape the future of enterprise transformation through AI.

• Lead practice strategy and performance: Own the overall strategy, direction, growth, and operational performance of the Microsoft Dynamics 365 CE and F&O practice across the United States and Canada, aligning business priorities with broader organizational objectives.
• Drive AI-first business transformation: Define and execute a comprehensive roadmap for integrating AI into sales, solution development, implementation, and ongoing client services, leveraging Microsoft Copilot, Copilot Studio, AI agents, Azure AI, and related technologies.
• Evolve the business model: Accelerate the transition from traditional time-and-materials consulting toward industry-specific intellectual property, AI-enabled solutions, managed services, recurring revenue, and scalable, outcome-based offerings.
• Establish strategic priorities: Translate business strategy into actionable plans, measurable objectives, operating expectations, and clear accountability frameworks that accelerate execution and restore growth momentum.
• Own financial and commercial performance: Manage the practice's profit and loss (P&L), including revenue, profitability, gross margins, budgets, forecasts, utilization, billability, workforce planning, resource capacity, pipeline, backlog, and project economics.
• Drive revenue growth: Partner with sales and solution leaders to develop industry-focused offerings, support strategic opportunities, strengthen pipeline conversion, and expand recurring and non-hours-based revenue streams.
• Lead and develop high-performing teams: Coach practice leaders, establish performance expectations, address underperformance, strengthen leadership capabilities, and develop succession plans to support sustainable organizational growth.
• Promote accountability and execution: Ensure individuals and leaders take ownership of commitments, make timely decisions, resolve challenges directly, and consistently deliver measurable business results.
• Oversee delivery excellence: Maintain executive oversight of major Dynamics 365 CE and F&O implementations, ensuring appropriate governance, delivery methodologies, quality standards, risk management, and project profitability.
• Manage delivery risks: Work with delivery leaders to identify at-risk engagements, implement recovery plans, improve resource allocation, and strengthen delivery predictability across the practice.
• Industrialize service delivery: Introduce AI-enabled tools, reusable accelerators, standardized processes, and industry intellectual property to improve productivity, reduce delivery effort, and increase consistency and scalability.
• Strengthen strategic client relationships: Act as an executive sponsor and trusted advisor for key accounts, resolving complex commercial or delivery challenges and helping clients achieve measurable business outcomes.
• Shape client-focused solutions: Position the practice as a strategic transformation partner by connecting industry challenges with enterprise applications, AI capabilities, and business performance improvements.
• Improve operational management: Establish a consistent operating rhythm for reviewing financial performance, workforce capacity, client delivery, pipeline health, employee performance, and business risks.
• Measure AI adoption and impact: Define and track metrics that demonstrate how AI initiatives influence productivity, client outcomes, service quality, revenue growth, and profitability.
• Ensure responsible AI adoption: Promote secure, ethical, and appropriately governed AI usage across internal operations and client engagements.
• Lead cross-functional collaboration: Align sales, delivery, finance, people operations, and global service centers around shared objectives, clear responsibilities, and consistent execution.
• Drive continuous improvement: Use operational data, client feedback, and performance indicators to identify opportunities, challenge assumptions, simplify processes, and improve overall practice effectiveness.

Requirements

• Senior leadership experience: Significant leadership experience within a Microsoft Dynamics 365 consulting, professional services, systems integration, or comparable technology services organization.
• Dynamics 365 expertise: Strong understanding of both Customer Engagement (CE/CRM) and Finance & Operations (F&O/ERP), including their role in enterprise transformation and business process optimization.
• AI and enterprise technology knowledge: Strong working knowledge of enterprise AI capabilities, including Microsoft Copilot, Copilot Studio, AI agents, Azure AI, Power Platform, and Microsoft's data ecosystem, with an understanding of their impact on client value and delivery economics.
• Practice or business unit leadership: Demonstrated experience leading a sizable consulting practice, professional services organization, delivery function, or technology business unit.
• Business model transformation: Proven ability to transition a services business toward scalable solutions, industry intellectual property, managed services, recurring revenue, or outcome-based commercial models.
• P&L ownership: Extensive experience managing financial performance, including revenue, gross margin, profitability, budgets, forecasting, utilization, resource capacity, and workforce planning.
• Commercial and sales leadership: Strong commercial judgment and experience supporting business development, solution design, project estimation, pricing, contract negotiations, and strategic account growth.
• AI-enabled solution commercialization: Ability to develop and scale AI-driven offerings that deliver measurable business outcomes, improve delivery efficiency, and create differentiated market value.
• Delivery governance: Experience overseeing complex enterprise implementations, managing project risks, improving delivery quality, and ensuring commercial discipline across client engagements.
• Executive client management: Proven ability to build relationships with senior stakeholders, navigate complex client situations, and position technology solutions around industry challenges and measurable outcomes.
• People leadership and accountability: Demonstrated success building high-performing teams, developing leaders, managing performance, addressing underperformance, and establishing clear expectations across an organization.
• Strategic execution: A strong track record of translating strategy into measurable results within defined timeframes, making timely decisions, and maintaining momentum in demanding business environments.
• Change management: Ability to lead organizational transformation, manage competing priorities, create clarity in ambiguous situations, and guide teams through significant operational or cultural change.
• Executive presence and communication: Excellent communication, presentation, negotiation, decision-making, and problem-solving skills, with the ability to influence stakeholders across functional and organizational boundaries.
• Operational and analytical capabilities: Experience using business performance data, financial indicators, and operational metrics to guide decisions, identify risks, and implement corrective actions.
• Global and matrixed environments: Ability to collaborate effectively across geographies, business functions, and global delivery organizations.
• Preferred Microsoft ecosystem experience: Established relationships within the Microsoft ecosystem and familiarity with complementary technologies such as Power Platform, Azure, Copilot, and related data and AI services.
• Preferred solution development experience: Experience building industry-specific Dynamics 365 solutions, reusable accelerators, intellectual property, or repeatable offerings that support recurring revenue and scalable delivery.
• Preferred transformation experience: A background scaling a Dynamics 365 practice through periods of significant growth, restructuring, or AI-driven transformation, ideally with hands-on experience launching AI-enabled enterprise solutions.

Benefits

• Executive-level leadership opportunity: Lead a major enterprise technology practice and influence its strategic direction, commercial performance, and long-term growth.
• AI transformation leadership: Shape the adoption of AI across enterprise consulting, solution development, and service delivery.
• Broad business ownership: Take responsibility for strategy, financial performance, client success, operational excellence, and organizational development.
• North American scope: Lead a practice serving clients across the United States and Canada, collaborating with global delivery teams.
• Innovation and commercialization: Develop scalable, industry-focused solutions and AI-enabled offerings that create new revenue opportunities and measurable client value.
• Executive stakeholder exposure: Work closely with senior leadership, strategic clients, and cross-functional decision-makers.
• Team development and leadership impact: Build strong leadership capabilities, strengthen organizational performance, and create opportunities for sustainable team growth.
• Remote work arrangement: Remote position based in the United States, offering flexibility in work location.
• Professional growth: Expand expertise in enterprise transformation, AI-enabled business models, Microsoft technologies, and strategic practice management.

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