Microsoft Dynamics 365 Enterprise Practice Director - CE + F&O

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Microsoft Dynamics 365 Enterprise Practice Director – CE + F&O based in the United States. Overview As the Microsoft Dynamics 365 Enterprise Practice Director, you will lead the strategic direction, operational performance, growth, and profitability of an enterprise consulting practice spanning Customer Engagement (CE) and Finance & Operations (F&O) across North America. You will drive a fundamental transformation toward an AI-first business model, embedding Microsoft Copilot, Azure AI, and intelligent automation into client solutions and service delivery. Combining executive leadership with commercial expertise, you will oversee financial performance, strengthen client relationships, and build high-performing teams across a global, matrixed organization. You will help shift the business from traditional time-based consulting toward scalable, industry-specific intellectual property, recurring revenue, and outcome-driven solutions. Working closely with sales, delivery, finance, and talent leaders, you will establish clear priorities, accelerate execution, and promote accountability at every level. This is a high-impact leadership opportunity for a commercially minded, technology-focused executive who thrives in complex environments and wants to shape the future of enterprise transformation through AI. Accountabilities - Lead practice strategy and performance: Own the overall strategy, direction, growth, and operational performance of the Microsoft Dynamics 365 CE and F&O practice across the United States and Canada, aligning business priorities with broader organizational objectives.

- Drive AI-first business transformation: Define and execute a comprehensive roadmap for integrating AI into sales, solution development, implementation, and ongoing client services, leveraging Microsoft Copilot, Copilot Studio, AI agents, Azure AI, and related technologies. - Evolve the business model: Accelerate the transition from traditional time-and-materials consulting toward industry-specific intellectual property, AI-enabled solutions, managed services, recurring revenue, and scalable, outcome-based offerings. - Establish strategic priorities: Translate business strategy into actionable plans, measurable objectives, operating expectations, and clear accountability frameworks that accelerate execution and restore growth momentum. - Own financial and commercial performance: Manage the practice's profit and loss (P&L), including revenue, profitability, gross margins, budgets, forecasts, utilization, billability, workforce planning, resource capacity, pipeline, backlog, and project economics. - Drive revenue growth: Partner with sales and solution leaders to develop industry-focused offerings, support strategic opportunities, strengthen pipeline conversion, and expand recurring and non-hours-based revenue streams. - Lead and develop high-performing teams: Coach practice leaders, establish performance expectations, address underperformance, strengthen leadership capabilities, and develop succession plans to support sustainable organizational growth. - Promote accountability and execution: Ensure individuals and leaders take ownership of commitments, make timely decisions, resolve challenges directly, and consistently deliver measurable business results. - Oversee delivery excellence: Maintain executive oversight of major Dynamics 365 CE and F&O implementations, ensuring appropriate governance, delivery methodologies, quality standards, risk management, and project profitability. - Manage delivery risks: Work with delivery leaders to identify at-risk engagements, implement recovery plans, improve resource allocation, and strengthen delivery predictability across the practice.